Sofyan Munandar Email & Phone Number

Indonesia, Jakarta Utara

The main task carried out is handling any trouble that exists in the application in 5 areas outside the city (TPK Panjang, TPK Palembang, TPK Pontianak, TPK Jambi, TPK Teluk Bayur) and 1 at the center, namely TPK Priok where TPK Priok itself consists of: Terminal 3 Domestic, Domestic Terminal 2, Line2, Terminal 009, Terminal 3 Ocean Going. The following are some of the points that are generally used, including:• As the first layer of support for container terminal system application constraints within 24 hours for the system, either on site or remote desktop, depending on needs.• Monitoring of submitted requests (SLA and troubleshooting)• Receive complaints Issues from users through the Web Ticketing System and Non Ticketing.• Ensure the use of system applications related to daily operations in the company's business• Escalating and submitting reports on the progress of operational activities for updates or bugs in the application program• Work as a team to support/solve problems. (Oracle based)• Analyzing problems in several areas, including in terms of application systems, network connectivity, or databases.• Coordinate with the IT Develop team or related teams in supporting the implementation of operational activities both in the short and long term.• Monitoring the Daily Log Report from the helpdesk team• Doing testing and making sure the problem has been resolved properly• Identify, analyze, and interpret patterns in complex data sets to investigate problems, find root causes, and propose solutions Create troubleshoot guidance documents.• Resolve application problems that occur in collaboration with related parties.• Engage in the UAT process of application changes with relevant developers and users• Update on any changes/development of the application system made

Engaged in the Information System Laboratory System in HospitalsPerform error handling on programs contained in each branch.• Receive reports from users and do ticketing for each case that occurs.• Conducting Guidence / Training programs to Users.• Carry out Unit Testing of the program before Go Live.• Assist users during the program implementation process.• Taking business trips to clients out of town• Troubleshooting PC, Network, Printer (on call guide, remote system guide, onsite dating to location).• Internet and LAN network maintenance.• Customize data or reports based on user requests.• Perform master data input on the system database.• Ensure the flow of data between databases is appropriate & running well.• Interfacing the device so that it is connected to thesystem.