Sofía Belén González Email & Phone Number

Provincia De Buenos Aires, Argentina

• Identify problems and clearly communicate strategic solutions to clients (branch employees)• Develop a working knowledge of change management, corporate IT audit processes, IT risk management, technical problem resolution, operations systems, and data sources knowledge• Physical and virtual platform support• Branch proprietary technology and infrastructure such as ATMs, Servers, and Teller cash devices• Collaborate with team members and clients to achieve common goals• Good knowledge of Windows with the ability to carry out root cause analysis• Working knowledge of Microsoft Office products• Strong analytical and problem resolution skills• Knowledge of the Retail Branches

Argentina

Business Solution & Technology/Support Desk. Bilingual support.• Troubleshooting problems and resolving a range of customer issues from service concerns, device and technical issues.• Software and hardware diagnosis.• Network configuration and operating system.• Installation of peripherals (printers, wireless adapters, etc).• ABM of users in Active Directory and business applications.• Configuration of corporate applications and software (VPN, Ms Office 365).• Execution of troubleshoot in work tools, network, and Windows operating systems.• Ticket management, monitoring and resolution.• Advanced knowledge of Windows, Office Suite, connectivity and networks.• Advanced knowledge of ServiceNow.• Backlog management.• Realization of the monthly newsletter.

Ciudad Autónoma De Buenos Aires

• Atención y seguimiento de reclamos.• Auditorías internas.• Data entry.• Manejo del sistema contable Bejerman.• Manejo del paquete Microsoft Office. • Manejo de posnets.• Asignación de turnos médicos.• Confección de cheques, trámites bancarios.

Licenciatura, Sistemas De Información De Las Organizaciones

Diseño De Imagen Y Sonido