Sofía Campos Email & Phone Number

• Collaborated with strategic teams to develop a Crypto startup project by understanding stakeholders vision, requirements, objectives and desired outcomes.
• Assisted with the implementation of a a multi-tier architecture in AWS to ensure the availability, scalability and security of an application.
• Assisted with manual software testing to improve the functionalities of a Crypto Application, and the identification of software defects before its deployment.
• Lead, motivate, and mentor a customer service team to deliver blockchain and cryptocurrency services by prioritizing training, open communication, collaboration, continuous improvement, trust, flexibility.

America Free Zone, San Francisco, Heredia.

• Citrix Escalation Engineer - Delivery Networks:
• Escalation support for Citrix Application Delivery Controller (ADC) related issues like Gateway integration for the delivery of Virtual Apps and Desktops to the web, enterprise, and cloud apps from any device through.
• Provide troubleshooting assistance for web deployments and cloud solutions using TLS/SSL encryption to protect business and customer data.
• Specialized troubleshooting with Multiple factors of authentication (LDAP, SAML, Radius, client certificates, Endpoint Analysis), OAuth, SSL VPNs, virtual servers, DNS, HTTP, and the load balancing of traffic across.
• Handle the most technically complex, mission critical, or politically hot customer issues until resolution, while collaborating with other Citrix teams like Sales, Technical Relationship Managers (TAMs), Consulting.
• Manage unforeseen circumstances with effective response, transparency, and resiliency to protect business reputation and trust among customers and investors, by providing a clear action plan based on critical analysis.

San Jose

• Customer Focused Technical Support Engineer:
• Handle the support cases for Juniper’s high tier Service Provider customers, working directly with the design and advanced services Juniper teams, to support the deployments of Juniper’s most valuable customers, who.
• Handle scenarios related to technologies like MPLS, LDP, RSVP, Layer 2 VPNs, Layer 3 VPNs, VPLS, BGP, OSPF, IS-IS, Quality of Service, Multicast.
• Troubleshooting service provider issues escalated from Level 1 & Level 2 JTAC Team.

Heredia

• Cisco TAC engineer of multi-Services team:
• Specialized troubleshooting with Voice Gateways protocols (MGCP, H323, SIP) Call Manager Express, Cisco Unity Express, Cisco Unified Communications Manager, Cisco Gatekeepers and more.Cisco TAC engineer of Routing.
• Provide Technical assistance to customers implementing and troubleshooting TCP/IP protocols.
• Knowledge and experience configuring and troubleshooting Routing Protocols (RIP, EIGRP, OSPF and BGP) and features such as NAT, ACLs, NTP, DHCP, DNS, FTP, SSH, etc.