Sofía Cruz Babbar Email & Phone Number

San José, Cr

Costa Rica

Costa Rica, El Salvador, Colombia, Bolivia & USA• Overhauled and implemented comprehensive company and employee policies.• Executed proactive risk management, aligning with individual business needs.• Orchestrated the full spectrum of staffing, from recruitment coordination to supporting the hiring process.• Conducted impactful coaching on performance and expertly managed disciplinary actions.• Formulated and executed HR strategies and initiatives in direct alignment with overall business strategy.• Successfully navigated and resolved intricate conflicts through positive and professional mediation.• Meticulously handled administrative duties, workplace investigations, and disciplinary and termination procedures.• Safeguarded employee and workplace privacy with meticulous attention to detail.• Proactively fueled current and future business needs through the strategic development, engagement, motivation, and preservation of human capital.• Spearheaded the creation and monitoring of holistic HR strategies, systems, tactics, and procedures across the organization.• Cultivated a flourishing and positive working environment conducive to high performance.• Effectively overseen and managed a performance appraisal system geared towards driving excellence.• Rigorously maintained a competitive pay plan and benefits program.• Expertly managed new hire paperwork and compliance documents.• Directly reported to the CEO, providing critical decision support through comprehensive HR metrics.• Ensured unwavering legal compliance throughout human resource management, navigating international and local employment laws and regulations with precision.• Spearheaded a seamless onboarding process, emphasizing a commitment to excellence.• Served as a steadfast champion for company initiatives, ardently supporting diversity and inclusion, sustainability, flexibility, recognition, appreciation, and accelerated development opportunities for career advancement.

New York, United States

Professional Objectives:Lead Generation:Strategically identify and target prospective clients across diverse channels, implementing a nuanced approach for effective lead generation. Leverage various sources, including online platforms and databases, to cultivate a robust pipeline.Prospecting:Conduct thorough research and meticulous qualification of potential prospects based on predefined criteria. Develop a profound understanding of the prospect's industry, pinpointing pain points, and uncovering potential software development needs.Outreach:Initiate and orchestrate targeted outreach campaigns via email, telephone, and social media platforms, ensuring a personalized and compelling engagement with potential clients. Tailor messaging adeptly based on the prospect's profile and specific interests.Appointment Setting:Skillfully schedule introductory calls or meetings with highly qualified prospects, showcasing a keen understanding of their unique needs. Articulate the value proposition and purpose of scheduled interactions with clarity and precision, fostering a purposeful connection.

Costa Rica

Gathering information on assigned clients (pricing plans)Contacting clients to understand their requirements and work on a sales planProviding after-sales support to retain customersUpdated regional database of productsWorked on negotiations with clients to reach commercial agreements.Analysis of reports and statistics based on sales trends (sell in and sell out).Assisted in regional weekly meetings to discuss the future possible impact of sales in each countryBuild strong client relationships, through regular communicationReport on the status of accountsSuggest company products/services that maximize client satisfactionCommunicate product and pricing details clearlyCoordinate with Account Executives and Account Managers to create customized sales plans for key clientsPromote new products/services to existing customers

Costa Rica

• Build relationships and work closely with Hiring Managers to define sourcing strategies, gather and understand the position requirements to effectively identify talent that is aligned with the scope and responsibilities of the role.• When partnering with the Hiring Manager, serve as a primary source of recruitment advice, consultation and education on best practices to fill roles in the most efficient and effective way possible• Identify qualified candidates and manage the process from position opening through offer acceptance.• Develop and execute progressive integrated recruitment solutions using multiple avenues including direct sourcing, social networking, industry networking, employee referrals, Internet sourcing, targeted advertising, college and community outreach.• Manage internal and external job posting procedures, capturing applicant flow accurately and consistently leveraging the applicant tracking system (Taleo).• Ensured that all recruitment procedures were consistent for all positions to ensure compliance with EEOC recruitment and government requirements.• Utilize their influencing, interpersonal, selling and closing skills to encourage candidates to accept a Mondelēz International offer as an Employer of Choice.• Source active and passive candidates from various resources, including, direct sourcing, employee referrals, traditional media, job fairs, and internet job boards.• Accountable for creating and maintaining diversity, veteran and disability focused recruitment strategies to generate a diverse slate of talent for each role.• Manage full life cycle recruiting processes from sourcing to closing the candidate.• Build relationships with external partners to include community contacts, college officials and local professionals.• Build and maintain internal partnerships with hiring managers to understand hiring needs to ensure staffing goals.

Lindora, Costa Rica

• Identify qualified candidates and manage the process from position opening through offer acceptance.• Develop and execute progressive integrated recruitment solutions using multiple avenues including direct sourcing, social networking, industry networking, employee referrals, Internet sourcing, targeted advertising, college and community outreach.• Manage internal and external job posting procedures, capturing applicant flow accurately and consistently leveraging the applicant tracking system (Taleo). Ensuring that all recruitment procedures are consistent for all positions to ensure compliance with EEOC recruitment and government requirements.• Utilize understanding of the processes to complete quality assurance evaluations on a regular basis. Based on this information, be able to analyze the team data to create actions plans, for instance re training, refresher sessions• Source active and passive candidates from various resources, including, direct sourcing, employee referrals, traditional media, job fairs, and internet job boards.• Accountable for creating and maintaining diversity, veteran and disability focused recruitment strategies to generate a diverse slate of talent for each role.• Manage full life cycle recruiting processes from sourcing to closing the candidate.• Build and maintain internal partnerships with sales managers to understand hiring needs to ensure staffing goals.• Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.• Assessing customer requirements and that these are met.• Setting Customer Service Standard• Monitoring performance• Run quality assurance evaluations in samples from all positions.

Costa Rica

Budgeting and Financial Management:Prepared comprehensive budgets for the department, effectively managing purchasing and expenditures.Project Management:Executed diverse special projects involving meticulous planning, implementation, metric tracking, and comprehensive reporting on project outcomes.Continuous Learning and Professional Development:Stayed abreast of industry best practices, proactively enhancing personal knowledge and contributing to team effectiveness.Logistics Coordination:Orchestrated seamless business flight and stay logistics, ensuring optimal arrangements.Meeting Coordination:Scheduled and facilitated local and international meetings and appointments, fostering effective communication.Networking and Client Relations:Established and maintained valuable connections with client contacts, contributing to positive business relationships.Administrative Support:Played a crucial role in note-taking and minute preparation during meetings.Cost Management:Proposing and implementing cost-cutting solutions, actively contributing to expense control.Event Organization:Successfully organized impactful business activities locally and internationally, showcasing organizational skills.Reporting and Analysis:Generated weekly expense reports, demonstrating a keen eye for detail.Travel Coordination:Managed business flights, coordinating hotels, and other rentals with precision.Market Research:Conducted thorough online market research, providing valuable insights.Communication and Documentation:Proofread and edited various business materials, reports, etc., ensuring accuracy and professionalism.Data Management:Interpreted data and crafted concise data summary presentations, contributing to strategic decision-making.Administrative Tasks:Excelled in data entry, calendar management, email handling, and responding to inquiries promptly.