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Sofía Cuya is listed as iVisa.com | Customer Success Senior Team Lead at iVisa, a with 76 employees, based in Peru. AeroLeads shows a matched LinkedIn profile for Sofía Cuya.
Sofía Cuya previously worked as Customer Success Senior Team Lead at Ivisa and Customer Success Team Lead at Ivisa. Sofía Cuya holds Bachelor Of Arts - Ba, Language Interpretation And Translation from Universidad Ricardo Palma.
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Sofía Cuya is a iVisa.com | Customer Success Senior Team Lead at iVisa.
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United States
- Support teammates, fellow team leaders and managers as needed.- Advocate for a successfull achievement of the KPIs.- Propose initiatives to ensure a world-class customer experience.- Participate in weekly meetings with other areas to ensure alignment in processes, workflows, and approaches.-Identify trends and improvement opportunities based on customer and agent feedback and help develop actionable plans.
United States
- Manage a team of 10+ customer service agents, providing guidance, support, and feedback.- Work closely with other departments and propose improvements to ensure we meet the customer's needs effectively.- Oversee scheduling, attendance, and performance of team members.
United States
- Serve as the primary point of contact for customers, providing exceptional service and support via Intercom (live chat, email, and WhatsApp).- Address customer inquiries and complaints in a professional and polite manner, escalating issues when necessary.- Address customer concerns maintaining a proactive and empathetic approach to ensure a high CSAT score.- Stay up-to-date with information related to the 150+ products offered by the company to provide accurate and timely assistance to customers.
Lima, Peru
Induction - A1 - A2 - B1 - B2
Other employees you can reach at ivisa.com. View company contacts for 76 employees →
Gustavo Requena
Colleague at IvisaArgentina
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NM
Natalia Muñoz
Colleague at IvisaMedellín, Antioquia, Colombia
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AP
Alejandra Pereyra
Colleague at IvisaArgentina
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VV
Valentina Vasquez Guerra
Colleague at IvisaLima, Peru
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SA
Scarlett Altamirano Pelayo
Colleague at IvisaPeru
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AL
Alex Luduena
Colleague at IvisaVilla Nueva, Mendoza, Argentina
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IE
Inna Erika Tandug
Colleague at IvisaPhilippines
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DS
Daniel Serrano
Colleague at IvisaMexico City, Mexico
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HM
Hanz Means
Colleague at IvisaBulacan, Central Luzon, Philippines
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MC
Mauricio Cuello
Colleague at IvisaNeiva, Huila, Colombia
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Quick answers generated from the profile data available on this page.
Sofía Cuya works for iVisa.
Sofía Cuya is listed as iVisa.com | Customer Success Senior Team Lead at iVisa.
Sofía Cuya is based in Peru while working with iVisa.
Sofía Cuya has worked for Ivisa, Idiomas Católica - Pontificia Universidad Católica Del Perú, Language Link, Applebee'S Neighborhood Grill + Bar, and Interpretia.
Sofía Cuya's colleagues at iVisa include Gustavo Requena, Natalia Muñoz, Alejandra Pereyra, Valentina Vasquez Guerra, and Scarlett Altamirano Pelayo.
You can use AeroLeads to view verified contact signals for Sofía Cuya at iVisa, including work email, phone, and LinkedIn data when available.
Sofía Cuya holds Bachelor Of Arts - Ba, Language Interpretation And Translation from Universidad Ricardo Palma.
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