Sofía Franco Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Process Analysis: •Analyzing existing business processes to identify bottlenecks, inefficiencies, and areas for improvement. •Documenting current processes through flowcharts, process maps, and other visualization tools.Digitalization Strategy: •Developing and implementing a digitalization strategy that aligns with the organization's goals and objectives. •Identifying opportunities to automate manual tasks and streamline workflows using digital tools and technologies.Process Improvement: •Designing and proposing optimized processes that leverage digital solutions for increased efficiency and effectiveness. •Collaborating with cross-functional teams to implement process improvements and monitor their impact.Change Management: •Assisting in change management efforts to ensure a smooth transition to digitalized processes. •Providing training and support to employees to adapt to new digital tools and workflows.Data Management: •Ensuring data quality & security. •Leveraging data analytics to gain insights into process performance and make data-driven decisions.

Barcelona, Cataluña, España

-Designing and proposing optimized processes that leverage digital solutions for increased efficiency and effectiveness.-Data Base Design - Airtable-Ensuring data quality & security.Internship Roles: -Work with students and company supervisors to ensure the appropriateness of the student’s placement in terms of required hours, scope, relevance, and level of responsibility.-Provide career coaching to students seeking internship opportunities, including providing advisement on the registration process for academic internships.

Barcelona, Cataluña, España

-Work with students and company supervisors to ensure the appropriateness of the student’s placement in terms of required hours, scope, relevance, and level of responsibility.-Provide career coaching to students seeking internship opportunities, including providing advisementon the registration process for academic internships. -Design and maintain companies databases and interfaces using Airtable integrating automation using non-code apps ( Calendly, Typeform, Moodle, Attlasian Products...) for the Internship Department.

Barcelona, Catalonia, Spain

-Handling administrative requests and queries from Internship Coordinators-Review internship application documents (résumé, cover letter, application form, etc.)

Barcelona, Cataluña, España

-Managed full-cycle recruitment process from job postings to interviews.-Collaborated with hiring managers to define job requirements and draft job descriptions.-Utilized applicant tracking systems and other recruiting software to manage job postings and track job applications.-Facilitated the coordination of interviews, and candidate selection processes.

Barcelona, Cataluña, España

-Provided personalized customer service and support to a portfolio of high-value Host Plus clients.-Facilitated communication between Host Plus clients and various internal teams to ensure timely resolution of issues.-Managed and coordinated the onboarding process for new Host Plus clients, including conducting property assessments and providing guidance on best practices.-Developed and maintained relationships with Host Plus clients to drive customer satisfaction, retention, and loyalty.

Barcelona, Cataluña, España

-Provided support and assistance to customers via phone, email, and chat, addressing their needs and resolving any issues.- Resolved disputes in a fair and consistent manner following Airbnb's conflict resolution process and guidelines.-Keep up to date with changes to Airbnb's policies and procedures related to conflict resolution, and adjust mediation strategies accordingly.-Monitored customer feedback and identify opportunities for improvement to ensure a high level of customer satisfaction.

Barcelona Y Alrededores, España

-Facilitating group interaction and identity through developing an active programof cultural, social, recreational and community activities.- Improving dorm atmosphere, program effectiveness, and interpersonal relations.- Conflict mediation.

París Y Alrededores, Francia

• Team coordination of 7 employees: Monitored team performance, discovered training needs and provided coaching.• Fundraising and collaboration with 7 municipalities in Paris Region.• Development of non-formal education training programs related to sustainable development.• Planning, monitoring, and evaluation (qualitative and quantitative) of over 100 awareness-raising projects involving more than 22,000 individuals/companies sensitized to recycling.

Vermont, Usa

-Assists in developing and implementing outreach strategies and programs-Coordinates with community partners and stakeholders to increase outreach efforts-Conducts outreach activities and events to promote program goals and objectives-Collects and analyzes data to evaluate the effectiveness of outreach efforts

Entebbe, Uganda

-Prepared and delivered lesson plans that align with the curriculum and meet the educational needs of students.-Created a positived and inclusive learning environment that fosters students' intellectual, social, and emotional growth.-Assessed and monitored student progress through assignments, exams, and other assessments, and provide feedback to students and parents/guardians.-Collaborated with other teachers, school administrators, and parents/guardians to support student learning and well-being.

Entebbe, Central Region, Uganda

-Developed and implemented Cambridge and British Curriculum in thePrimary Section, as well as policies and procedures to ensure effective operation of the school.-Coordinated and executed international volunteer programs, facilitating cultural exchange and community development initiatives.-Facilitated communication and coordination between international volunteers and local staff to ensure smooth implementation of programs and projects.-Successfully managed and provided leadership to a team of educators and support staff, resulting in improved academic performance and student engagement.

Reims Y Alrededores, Francia

-Researched a model of intervention promoting associations / politics to create theconditions for sustainable cooperation.-Developped and implement local development projects in collaboration with community members and stakeholders-Facilitated community engagement and participation in the planning and implementation of local development projects.-Monitored and evaluated project outcomes to measure success and identify areas for improvement.

Barcelona Y Alrededores, España

-Technical and research support in awareness-raising activities.-Development of content for the awareness campaign on development challenges in Africa and the effects of international trade and transnational corporations on the African continent.

Licentiate Degree, Business Administration And Management With Focus On Finance

Master, International Relations, Security And Development

Master 2, Management Of Social Economy Companies

Dissertation: Practices of discrimination and diversity in social economy companies. Are there significant differences in discrimination.

Postgraduate Expert In Human Resources

Beca Eramus, Economics

Gestalt Therapist

Group Therapy | Empathy | Individual Therapies| Therapeutic Listening | Emotional Management & Responsibility | Personal Development |.

Social And Intercultural Mediator With A Gender Approach

Community Mediation, Social Intervention

Conflict prevention techniques Conflict management and mediation process

Bachelor'S Degree, Psychology