Sofía Mejía León Email & Phone Number

Río Segundo, Cr

Heredia, Costa Rica

Costa Rica

Manage multi-platform commerce campaigns while troubleshooting campaign delivery and performance issues. Gather and analyze competitive keywords and necessary research to build new campaigns.Create reports on campaign performance of the campaigns implemented.Develop campaign trafficking needs for approved plans of retail partners.Monitor and maintain campaign budgets, pacing, and bid adjustments to hit client KPIs. Work with internal teams to provide clients with insights, media recommendations, and optimization strategies aligned with objectives.Maintain knowledge of media technology buying platforms and analytic tools.Analyze campaign performance and make strategic investment and tactical media optimizations.Maintain a campaign score of over 100% at the monthly monitoring pacing.

Individual contributor supporting the DR team and management by doing digital analyses of transactions to make sure no fraudulent activity is involved. Detail-oriented investigation to, not only manage customer needs with courtesy and respect, help them on their options as well as identifying opportunities and provide them with solutions, but also, to ensure that the compliance regulations are met. Different type of customer scenarios learned, which help me to acquire knowledge in problem solving and decision making in order to escalate as appropriate with under minimal supervision. Outbound call strategy with identity verification to customers, use of Next Gen (DRT tool), LexisNexis, Transunion, and CTM.

Administración De Empresas Con Énfasis En Mercadeo Y Ventas, Advertising, Bachelorette

Ejecutivo En Centros De Servicio, Customer Service Management, Técnico