Sofía Mora Gomez Email & Phone Number

Bogotá, Capital District, Colombia

*Como Project Manager Jr en Capgemini, realizó la gestión de proyectos tecnológicos para BNP Paribas- Cardif Regional . Apoyando directamente al CTO de la región en Latinoamérica, gestionando proyectos críticos que abarcan Colombia, Chile, Perú, México y Brasil. Mis responsabilidades incluyen:● Gestión de Proyectos: Apoyo en la gestión de proyectos tecnológicos clave, asegurando el cumplimiento de plazos, presupuestos y estándares de calidad establecidos.● Metodologías Ágiles: Utilizo enfoques ágiles como Scrum y Waterfall para optimizar la entrega de proyectos, adaptándome a las necesidades específicas de cada iniciativa.● Análisis y Presentación de Informes: Realizo análisis de datos de proyectos y presento informes detallados al CTO y COO, facilitando la toma de decisiones estratégicas.● Identificación de Riesgos: Proactivo en la identificación y mitigación de riesgos, garantizando la continuidad y éxito de los proyectos.● Gestión Presupuestaria: Apoyo al CTO en la gestión y control del presupuesto, asegurando el uso óptimo de los recursos disponibles.

Bogotá, Capital District, Colombia

● Apoyo y gestión de proyectos de billing a nivel corporativo en las áreas financiera y comercial en América Latina impulsando la eficiencia la operación .● Seguimiento de la ejecución de productos para cálculo del costo mensual y margen de rentabilidad. ● Realizar el mapeo y definición de los procesos financieros, comerciales y de producto para el área de monetización. ● Automatización de procesos back-office bajo el área .● Generar la documentación de los procesos para asegurar la transparencia y eficiencia operativa.● Uso y gestión de Snowflake y Power BI para manejar consultas y generar informes corporativos en el área financiera, facilitando la toma de decisiones.● Analizar detalladamente la información financiera de la compañía, brindando soporte al área de controlling y contabilidad en la toma de decisiones estratégicas para toda la organización a nivel corporativo.Logros:● Logré automatizar, gestionar y controlar de manera efectiva el gasto mensual y anual del área de monetización, lo que proporcionó una visión integral del gasto y la facturación en 360 grados para los diferentes stakeholders de la compañía.● Creación de diferentes flujos en Jira para la aprobación de diferentes procesos financieros de la compañía.

Bogotá, Capital District, Colombia

● Transactional monitoring and system risk alert management for fraud prevention.● Onboarding analysis for the activation of financial products through KYC and risk profiling.● Building and improving processes for user onboarding journey under fraud filters.● Constructing dashboards for real-time monitoring of FaceAuth process and onboarding risk alerts to identify workflow and tool improvement opportunities to be implemented with the product team.● Documentation and manual development for various assigned projects.● Responsible for updating and training fraud processes for the Customer Experience department.Achievements:● Successfully led and executed the FaceAuth and Onboarding Monitoring project for the user entry journey.

Bogotá D.C, Colombia

● Leader of the Personal Banker Fraud Squad, responsible for building and optimizing fraud-related processes aligned with SLAs. Also, defining proposals for implementing product-level automations for user-facing interactions.● Increase client portfolio transactionality by diversifying and expanding the utilization of company products and services.● Project management for quality audits of Personal Bankers, data analysis, and coaching for underperforming individuals.● Support and establishment of the legal department by managing and resolving internal PQR cases, as well as cases filed by the Superintendence of Industry and Commerce and the Financial Superintendence.● Analysis of a high volume of data to gather insights from both external and internal customers, with the goal of optimizing processes and implementing solutions that improve NPS.Achievements:● Developed case management and resolution processes for the Personal Banker team, specifically in the areas of fraud, quality, and PQR resolution.● Created training materials and conducted sessions on process and operational updates for a team of over 130 people.● Led micro-cells of work for onboarding, support, and training of agents, resulting in excellent service metric outcomes.

● General support (data collection, cleaning, analysis, and information synthesis) in preparation for internal and external events involving the President, providing high-quality and timely inputs.● Analysis of information related to Ecopetrol Group and the industry to facilitate understanding of various topics of interest and contribute to better decision-making through consolidated models and databases.● Information analysis and research development on relevant topics for the President and their team.● Support to the Environmental Performance Management in the construction of tools for real-time visualization of the company's environmental progress (Power BI).Achievements:● Consolidated market research on national and international companies, providing data for board meetings.● Efficient and consistent processing of a high volume of detailed information.● Assisted in the construction, analysis, and projection of macroeconomic data to conduct industry comparisons.

Bogotá, Distrito Capital, Colombia

• Preparation of purchase orders.• Generation of electronic invoices through the Helisa platform.• Creation of delivery notes for product dispatch to various projects and constructions.• Assisting with accounting tasks such as petty cash reimbursements, travel expense reports, income and expense receipts, and payments to different entities.• Providing internal and external customer support.• Document and paperwork reception.Achievements:• Applying acquired knowledge from the career to successfully carry out assigned tasks.• Efficiently delivering operational and accounting processes.

Bogotá D.C., Colombia

Diploma Of Education, Diplomado En Big Data Para La Toma De Decisiones

Activities and Societies: Minería y análisis de datos

Administración De Empresas

Intensive Course. Ef International Language Centers, Vancouver. Canadá

Ingles B2