Sofía Méndez Email & Phone Number

Costa Rica

Costa Rica

Roles• Employee Resource Center Assistant, Human Resources for Spain• SDS Concession Abuse Prevention Associate• Seasonal Concession Abuse Prevention Advisor for SDS Transfers• Amazon Fresh Associate• Shipping and Delivery AssociateTasks• To deliver timely, accurate, and professional customer service to Amazon customers and Employees, helping solve problems such as: locating a package; returning an item; or assisting a delivery driver to get a package to a customer on time, expediting orders and correcting post-sale problems.• To interact directly with customers via phone, email, chat, mobile chat, using cutting-edge tools to navigate customer and employees accounts, research and review policies, and provide effective solutions.

San Pedro, San Jose, Costa Rica

Sykes Representative at Capital One Bank Retail Bank Fraud Claims Agent

San José, Costa Rica

• Research and investigate the facts of a case taking into account the applicable legislation.• Organize and manage physical and digital documentation.• Interact with lawyers and support them in the process of evidence collection and analysis.• Prepare communications and legal documents, such as powers of attorney, mortgages, agreements, among others.• Obtain affidavits and other documents to be incorporated as evidence in a legal process.• Delivering documents, evidence and other supports in court or to the opposing party.• Contact clients, witnesses and attorneys to schedule interviews, meetings and depositions.

Bachelor'S Degree, Psychology

Bachelor Of Laws - Llb, Law