Sofía Méndez Email & Phone Number

San Salvador, El Salvador

San Salvador, El Salvador

El Salvador

• Managed the project’s lifecycle from the start and through all stages until delivery and sign-off with stakeholders.• Designed tailored project plans and strategies for each client's vision and needs. • Controlled and aligned expectations to the project’s guidelines.• Facilitated reports, timelines, and updates for clients and team members to ensure requirements were clearly understood and aligned at all times with the Business Requirements Document. • Decisive player in conflict resolution.• Assisted in documenting and improving internal processes.• Supervise the project’s timeline and managed tasks and execution. • Identified and prevented roadblocks before impacting the team and the project.• Worked collaboratively with various technical and non-technical teams and departments. • Scheduled, led, and fostered discovery, follow-up, presentation, and closure calls for every project.

El Salvador

• Managed the CEO’s and COO’s calendars, scheduled meetings, and coordinated appointments.• Worked closely with other departments to ensure smooth and efficient day-to-day operations.• Maintained records, organized files, and ensured the COO’s office was well-managed.• Handled travel arrangements, including booking flights and accommodations and preparing detailed itineraries.• Drafted, proofread, and edited emails, reports, and other communications on behalf of the COO and CEO.• Acted as the first point of contact, screening and prioritizing emails, calls, and inquiries.

San Salvador, El Salvador

• Reviewed and verified supplier invoices, authorization papers, and applicable matching purchase orders for international trading for a USA-based manufacturing company. • Managed the electronic accounts payable database, including scanning and filing accounts payable invoices and other vital backup material, such as purchase orders, purchase requisitions, and procurement information.• Served as day-to-day support personnel on tracking orders made to the manufacturer and the trans- Atlantic shipping orders status.

San Salvador, San Salvador, El Salvador

Organized, proactive, and efficient business analyst responsible for overseeing the overall account's KPI performance. Capable of creating daily, weekly, and monthly reports and dashboards for managers and directors to make well-grounded decisions based on reliable data.

San Salvador, San Salvador, El Salvador

Dynamic, energetic, and eager sales representative of a recognized hotel franchise in the USA throughout inbound calls from potential customers planning vacations ahead of time or looking for a last-minute hotel due to an emergency; effective communication and sharp negotiation skills were a must to close each sale.

Patient, understanding, and solution-driven travel agency expert delivering top-notch customer service on inbound calls for a recognized online travel agency platform. Ability to solve conflict and effectively communicate with callers spread out globally while maintaining KPIs above expected performance.