Spearhead the planning and execution of product initiatives, defining product vision and managing product lifecycle. Conduct research, gather existing and new data and analyze market trends to drive informed decisions aimed at fostering mid and long term business growth.. Develop in depthevaluations of existing business processes, systems, and practices to pinpoint areas for enhancement and innovation, while optimizing operational efficiency. Work hand in hand with founders and different teams to develop and execute strategic initiatives.

Assist leadership to make well informed decisiones, define business goals, develop products, and build processes to make sure business growth is achieved.

Design and develop product strategies aimed at fostering mid and long term business growth for high-complexity clients such as Bamboo Payment, UXDivers, Ricoh, The Climate Box, Bayer, Sisamerica, among others. Lead and supervise multidisciplinary teams to ensure that strategy and processes are executed correctly. Direct involvement in all agency operations.

Manage team of resources, handle resources planning and staffing on a broad range of services engagements, maximizing billable utilization. Define process and methodologies for online projects and practice. Serve as escalation point for services engagement. Trust adviser to customers through implementation lifecycle and beyond. Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, by analyzing business needs and providing strategic plan. Direct contact with clients via phone, email or onsite. Expand PS sales in existing customer baseKey resource for internal practice development efforts, hire, training and manage team of new and experienced resources to fulfill practice objectives. Ensure High Customer Satisfaction and Referenciability Adhering to highest quality standards in project deliveryManage executive-level customer relationships and provide team oversight through NetSuite implementationServe as Steering Committee member on strategic projectsContribute to company’s focus on verticalization through participation in internal cross-departmental initiativesIncrease Engagement and Capabilities of PS ResourcesProvide coaching and mentoring to assist in resources’ career developmentBuild team’s expertise and confidence in project delivery workHandle day-to-day administrative team tasks.

Manage team of resources, handle resources planning and staffing on a broad range of services engagements, maximizing billable utilization. Define process and methodologies for online projects and practice. Serve as escalation point for services engagement. Trust adviser to customers through implementation lifecycle and beyond. Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, by analyzing business needs and providing strategic plan. Direct contact with clients via phone, email or onsite. Expand PS sales in existing customer baseKey resource for internal practice development efforts, hire, training and manage team of new and experienced resources to fulfill practice objectives. Ensure High Customer Satisfaction and references. Adhering to highest quality standards in project deliveryManage executive-level customer relationships and provide team oversight through NetSuite implementationServe as Steering Committee member on strategic projectsContribute to company’s focus on verticalization through participation in internal cross-departmental initiativesIncrease Engagement and Capabilities of PS ResourcesProvide coaching and mentoring to assist in resources’ career developmentBuild team’s expertise and confidence in project delivery workHandle day-to-day administrative team tasks.

As part of NetSuite acquisition I contributed to the creation of the eCommerce customer services department. Defined processes and strategy, hired and mentored team, build team’s expertise and confidence in project delivery work. Manage project portfolio and ensure quality, on-time and on-budget implementation using a mix of global resources. Trust adviser to customers through implementation lifecycle and beyond. Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, by analyzing business needs and providing strategic plan. Direct contact with clients via phone, email or onsite. Ensure High Customer Satisfaction and References. Adhering to highest quality standards in project deliveryIncrease Engagement and Capabilities of all Resources

Manage project portfolio and ensure quality, on-time and on-budget implementation using a mix of global resources. Trust adviser to customers through the implementation lifecycle and beyond. Build team’s expertise and confidence in project delivery work.

Develop long-term relationship with clients under managementManage client portfolio and ensure quality, on-time and on-budget implementation using a mix of global resources.Work with customer to set common goals, and ensure those are met. Lead in client strategy, and monthly social media plans. Track and review client metricsSupervised community managers work. Direct contact with clients via phone, email or onsite. Opportunity identification to grow and expand businessClients under management:EMI Music (record label)E-Camp (Record label)Warner Music (Record Label)David Guetta (artist)Don Omar (artist)Prince Royce (artist)Belinda (artist)Jencarlos Canela (artist)PepsiUnivision Qignition (fitness and wellness company)Kike Santander (producer)

Meeting and liaising with clients to discuss and identify their advertising requirementsWorking with agency colleagues to devise advertising campaignsPresenting to client ideas and budgetCreation of briefs, marketing strategy, creative researchCommunication with customers onsite, via email or phoneNegotiation with clients, and agency staffPresenting creative work to customersHandle budgets, manage campaigns costs and invoicing clientsCreation of clients reports and review metrics. Monitor campaign effectivenessManage resources for customers’ actions and campaigns. 10 resources for Canal 12 and Danone in “Ciudad de los Chicos”Worked with production department for budgeting and implementation of plans. Clients under management:BimboCanal 12DanoneNestlé