Soha Dagher Email & Phone Number

Jdaidet El Matn, Mount Lebanon Governorate, Lebanon

. Ensure that the Bank deals with its customers in a continuously transparent, equitable and professional manner and that all employees, particularly those who deal directly with customers, embrace this culture of a transparent and fair relationship.. Deliver and supervise the training of customer touch points teams to ensure meeting standards.. Contribute and design Awareness Programs to ensure a customer focused and transparent culture.. Establish. mechanism to ensure that needed training records are well maintained.

Lebanon

I contribute to the growth of business and hence branch profits by encouraging and enhancing the sales culture. I buildand develop relationship with bank customers and attract new clients. As a team leader i manage, direct and control the Personal Banking Representatives in order to maximize their performance and achieve the highest level of productivity, efficiency and profitability.

Jdeideh Head Office

.Contribute to the implementation of the policy relating to "The Principles of Banking and Financial Operations with Customers" and the procedures related to it.. Follow up with related departments to implement the requirements of the above mentioned policy in addition to the Central Bank of Lebanon (BDL) and the Banking Control Commission (BCCL) requirements.. Review ads, brochures, contract samples, account statements and other documents provided to customers and submitting the necessary suggestions that guarantee their clarity, transparency and consistency with the provisions of this decision and the relevant regulatory and implementation texts issued by BDL and BCCL.. Monitor how employees are dealing / interacting with customers, based on a task plan prepared by the unit and approved by the General Manager.Monitor all incoming claims and complaints from customers through different channels and ensure that they are properly dealt with within the transparency and ethics and timeframe guidelines. . Prepare monthly and quarterly reports about customers' claims, the nature, handling and outcome of these claims, and the measures proposed to improve the policy related to "The Principals of Banking and Financial Operations with Customers.". Assist in preparing BDL and BCCL reports as per regulations.

Lebanon

Provide accurate information to customers about SCB's consumer products in a prompt manner and resolve customer's issues. Focus on improving customer's loyalty, reducing customer's attrition in addition to increasing referrals and cross-sell.