Information Technology - Department Head
Current• Support for the IT Technical Support General Manager• Monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical problems.• Identifying hardware and software solutions.• Troubleshooting technical issues.• Diagnosing and repairing faults.• Installing and configuring hardware and software.• Speaking to users to quickly get to the root of their problem.• Providing timely and accurate users feedback.• Talking users through a series of actions to resolve a problem.• Following up with users to ensure the problem is resolved.• Replacing or repairing the necessary parts.• Providing support in the form of procedural documentation, Setting up, typing and finalizing of correspondence, presentations and other documents Scanning documents.• Managing multiple cases at one time.• Testing and evaluating new technologies.• Organizing and maintaining the office filing system.• Responsibilities: • SCCM Administrator• Inventory System• Scope of Work• Operating System • Users Support