Sohaib Shaikh, Eit Email & Phone Number

Oshawa, Ontario, Canada

•Provided excellent customer service by actively listening to users' concerns, empathizing with their frustrations, and resolving issues promptly, resulting in high customer satisfaction ratings. •Skilled in diagnosing and resolving telecommunication issues, including phone systems, VoIP, internet connectivity, and network infrastructure, to ensure uninterrupted communication for end-users.•Provided timely and practical assistance to technicians in resolving telecommunication-related queries and issues through phone and chat, ensuring high satisfaction. •Managed and resolved telecommunication incidents and service requests within defined service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.•Skilled in diagnosing and resolving telecommunication issues, including voice and data connectivity, network disruptions, and equipment failures, using appropriate testing tools and methodologies.•Maintained a strong commitment to safety protocols and compliance with industry regulations, ensuring a secure and risk-free telecommunication environment.

Oshawa, Ontario, Canada

•Provided comprehensive administrative support to the Student Engagement and Equity Department, including scheduling meetings, organizing events, and managing departmental communications.•Assisted in developing and implementing strategies to enhance student engagement, diversity, and inclusion within the institution, fostering a positive and inclusive learning environment.•Supported the planning and execution of equity-focused initiatives and programs, such as workshops, training, and awareness campaigns, to promote social justice and address systemic barriers.•Collected and analyzed student data, surveys, and feedback to identify areas for improvement and inform decision-making processes regarding student engagement and equity efforts.

Mumbai, Maharashtra, India

•Conducted comprehensive research on foreign investment trends in the logistics industry, analyzing market data, investment patterns, and regulatory frameworks to identify potential growth opportunities and challenges.•Researched and evaluated the current state of the logistics industry in India, including market size, key players, competitive landscape, and emerging trends, providing insights and recommendations for operational improvements.•Gathered and analyzed data related to logistics and transportation, including freight volumes, modes of transport, and infrastructure developments, utilizing statistical tools and methodologies to draw meaningful conclusions.