- Monitored and identified incidents, escalating critical issues to appropriate teams to ensure timely resolution.- Collaborated with onsite engineers, ISPs, and vendors to troubleshoot and resolve network and service disruptions.- Maintained detailed incident logs and reports, improving transparency and facilitating post-incident analysis.- Assisted in coordinating the incident lifecycle from detection through resolution, gaining hands-on experience with ITIL processes.

The Institution of Electronics and Telecommunication Engineers (IETE) founded in 1953 is one of the leading Professional Society in India.The IETE focuses on advancement of the Science and Technology of Electronics, Telecommunication, Computers, Information Technology and related areas. Towards this end the Institution promotes and conducts basic engineering and continuing technical education programmes for human resource development.

Currently, participating in NEC (National Entrepreneurship Challenge)-IIT Bombay

EDC JSS is an e-cell of Jssate,Noida.EDC supports students as they develop, launch, and commercialize their ideas and also motivates them to bring out their latent spirit of Entrepreneurship.EDC organizes different kind of events one of which is e-Summit of Noida which happens to be the flagship event of EDC JSSate,Noida.