Customer Services Department InchargeForward Thinker IT ServicesApr 2018 - Present | Faisalabad, PakistanWorking on eBay, Amazon, C.Discount, OnBuy and Website etc.We are here responsible for maintaining the account's health of eBay and Amazon accounts byOn eBay, we are working onNegative feedback removal through eBay or customers by directly communicate with them on phone.We reply to customers on time and ensure their satisfaction.Representation of the cases on eBay.Return and postage policies making as per the need of the company.Revision or creation of the listing if required with proper keywords, description and item specifics.Integrating the account with a third-party app i.e. Courier companies or others while needed.Communication with courier companies about the delivery of the parcels.Filing the claim against the lost products as per the policy of the courier companies i.e. MyHermes, DPD etc.Record keeping of returns, resend parcels due to different reasons i.e Lost, Damage etc or Partial refund etc as per the requirement of Company.On Amazon, we are working onReply to customers on time to resolve their issues related to our products etc.Returns management.Representation of the A-Z guarantee claim.Plan of Action representation etc.Contact on Phone with Seller Central Help or Amazon Logistics Help if needed.Amazon Shipping claim and Safe-T Claim.Creation of the listing if required with proper keywords, description and Bullet Points.Branding of the product.Knows about the campaign management (Not an expert but knows about the keywords, negative keywords, keyword bidding etc)Integrating the account with a third-party app i.e. Courier companies or others while needed.On Website,Website built with Shopify or Magento (Order management)Customers' Dealing through emails, and Social Media Platforms.Live ChatOnline Order placement etc.