Key Achievements: Digitizing shipment journey visibility and processes from first to last mile, seamless customer experience Implemented TCS products and services APIs to integrate with customer’s business applications  Implementation of Oracle Cloud Transport (TMS), Warehouse (WMS) & Customer Relationship (CRM) systems. Enabled 2500+ field force (courier) with Hand Held Device for paperless shipment pickup/delivery real time visibility and data availability, Saved PKR 50… Show more Key Achievements: Digitizing shipment journey visibility and processes from first to last mile, seamless customer experience Implemented TCS products and services APIs to integrate with customer’s business applications  Implementation of Oracle Cloud Transport (TMS), Warehouse (WMS) & Customer Relationship (CRM) systems. Enabled 2500+ field force (courier) with Hand Held Device for paperless shipment pickup/delivery real time visibility and data availability, Saved PKR 50 million per year. Solution won National Innovation Award 2016 (http://pif.org.pk/pif2016/)  Implemented 75% low cost weight solution (volume/dense) to control revenue leakages, equipment was designed and fabricated by local engineers with help of TCS innovation team.  Revamped 750 TCS express center by replacing desktop with innovative tablet-based solution to resolve power supply, connectivity and mobility issues, ROI in 12 months. Developed and implemented loyalty and prepaid card system for retail customer (Blue Ocean strategic). Developed and implemented “Work from Home” part time force, low cost model to efficiently manage KPIs in peak hours and seasonal volumes resulted in reduction of 150 Headcounts. Net saving of PKR 25 million per year.  Assist University of Engineering and Technology (UET Lahore) to won grant of Rs 6.5 million from Higher Education Commission (HEC) to resolve unstructured address problem for logistic & Courier industry in Pakistan. Show less

Key Achievements Setup Branch banking, Corporate Assets & Consumer finance Operations infrastructure as per regulatory requirements Implemented Core banking system “T24” Capitalized on systems & backend support units in Silk bank to establish Islamic banking division Enhanced ADC systems for Islamic banking  Converted 10 Silk bank conventional branches into dedicated Emman Islamic Branches Lead Silk bank credit card implementation

Key Achievements Successfully launched Islamic Autos and Mortgage businesses in Pakistan  Introduced the concept of “Operational Excellence” in Branch Banking and Consumer Banking processes (simple, straight & standardized), thereby eliminating redundancies, resultantly reduced unit cost Setup branch operations infrastructure for 36 branches in 2010.  Project owner for Credit Initiation System, design to capture data, manage the work flow and integrate with the ERP system… Show more Key Achievements Successfully launched Islamic Autos and Mortgage businesses in Pakistan  Introduced the concept of “Operational Excellence” in Branch Banking and Consumer Banking processes (simple, straight & standardized), thereby eliminating redundancies, resultantly reduced unit cost Setup branch operations infrastructure for 36 branches in 2010.  Project owner for Credit Initiation System, design to capture data, manage the work flow and integrate with the ERP system to automatically create customer relationship and contracts, saving 25 Headcounts  Implementation of Debt Manager (Collections System) Show less

Key Achievements Launched and maintained consumer products (EMV Credit Card, Debit Card, Auto Finance, Personal Loans, Cash Line, Mortgage Finance and Business Finance) Implemented CTL system for Credit Card, setup personalization unit for EMV and Debit Cards Developed interface between core banking system-Unibank, CRM-Fair Issac & CTL -Card system  Vendor management (chip card, security stationary, personalization consumable, customer communication stationary & courier… Show more Key Achievements Launched and maintained consumer products (EMV Credit Card, Debit Card, Auto Finance, Personal Loans, Cash Line, Mortgage Finance and Business Finance) Implemented CTL system for Credit Card, setup personalization unit for EMV and Debit Cards Developed interface between core banking system-Unibank, CRM-Fair Issac & CTL -Card system  Vendor management (chip card, security stationary, personalization consumable, customer communication stationary & courier services)  Outsourced non-productive units (printing of banking & consumer monthly statements) Show less

Key Achievements Established Credit Card Operations & Credit Initiation Unit in Bahrain & Russia Launched Credit Card businesses in Bahrain and Russia with unique leveraged model, providing low cost solutions

Key Achievements Obtained middle management position of credit card operation Team member of EMEA regional team for implementation of consumer business in emerging markets in the region