• Lead the Service Transition phase of implementing an IT Business Solution for improving the Employee Management System, impacting 3000 employees.• Assessed the scope of change and readiness of the audience impacted by the change.• Enabled the awareness and adoption of new technology by encouraging leadership alignment and understanding organizational impacts.• Developed appropriate interventions to minimize business disruption.• Impact analysis by defining the KPI’s based on user experience, user interface and satisfaction.• Ensured complete lifecycle followed for the transition of the Business Solution as per the ITIL guidelines.

• Worked with the ITIL Change Management team of a leading investment bank of North America.• Evaluated and scheduled Request for Change (RFC).• Interfaced with both technical and non-technical team to find a possible solution arising out of a proposed change.• Completing the RFC within the defined SLA’s.• Comprehensive understanding and knowledge of ITIL V3 foundation.• Lead a successful service transition phase of implementing ITSM service management tool for service desk employees, with minimum disruption to services.