Server Administration AD, DNS, DHCP, File/Print, Exchange Online, SharePoint Online, M365, Windows Cluster 2022, Hyper-V Host & VM’s (Migration 2019 to 2022), Intune Administration, WSUS, and Veritas Backup Exec. HP Tape Library , End-user support to Top Management. Supervising Help Desk team.

Provided complete desktop/helpdesk and Technical Support to Management users. Installing and configuring Windows Servers (version 2016-2019) AD, DNS, DHCP, File, Print, Exchange, Office 365, Proxy Antivirus/Antispam, and Storage. Installing and setting up Hyper-V servers and virtual machines. Utilizing WSUS to apply OS patches. Implementing group policies. Confirming that Data and Databases are successfully backed up to Tape drive. Setting up, Network Switches, Access Points, and Wi-Fi routers.Ensuring an uninterrupted Internet connection. Responsible for ensuring that Computers, Servers, andthe Network operate at peak efficiency. Handling problems such as Server and Network breakdowns.

Supervising Helpdesk Team. Performed 2nd and 3rd-level support for Helpdesk Engineers. Resolving theAutoCAD and Micro station issues. Enterprise experience in Windows Servers (version 2008 to 2019)AD, DNS, DHCP, File/Print, Hyper-V), Exchange, Office 365, WSUS, WDS, Proxy, Antivirus/Antispam, Storage, Backup Restore (Veritas Backup Exec/Veeam). Implementing Group Policy. Maintained Avaya IPTelephone. Supporting Polycom Audio/Video Conferencing. Responsible for maintaining a completeServer Environment in Data Center. Running hardware diagnostics and replacing failing parts promptly. Evaluate which equipment is end-of-life or requires an update. Keeping track of all network activities to guarantee seamless data transfer throughout the network. Documenting processes and keeping event logs. Availability to address network and server issues after hours.

PROJECT: - AR RAZI 5 (SABIC).Installing and setting up computers, software, and printers. ▪ Creating user profiles and updating software with new releases ▪ Identifying and fixing network and system issues Installing, Configuring, and maintaining Windows Servers, AD, DNS, DHCP, Exchange 2003, File, Print, Proxy, and WSUS▪ Implementing Group Policy. Maintenance of Shared Drive to be error-free and spam-free ▪ Responsible for clients and server operating system updates and upgrades ▪ Resolving all kinds of email-related issues ▪ Configuring IP (Public) Phones between branch offices.

PROJECTS: - 1. UNITED. 2. SIPCHEM.Provided Technical support for Computers, Software, Networks, Printers, and Scanners ▪ Installing and Configuring Active Directory, DNS, DHCP, and Proxy on Windows 2000 Server▪Creating and monitoring users' email accounts ▪ Ensuring the proper functioning of all IT office equipment to enable users to carry out their work with the least possible downtime ▪ Implementing Group Policy. Responsible for maintenance of error-free LAN connectivity. Supporting remote users in branch offices.