As Senior Manager of Total Rewards, I lead the strategy, design, and execution of global sales compensation plans for ~15K employees (and growing), including managing the bonus calculation tool. I ensure robust governance, proactively mitigate audit concerns, and implement lean processes for efficiency and compliance. Collaborating with HR partners, executive leaders, regional teams, legal, audit, and technology teams worldwide, I support sales bonus programs for B2B, B2C, and digital platform & software services. Together, we achieve success through impactful and seamless collaboration.

In my dual role as a Techno-Functional Expert at Accenture, I lead the automation of global sales compensation calculations and oversee the end-to-end lifecycle of sales compensation tools. This includes vendor evaluation, SaaS tool selection, contract negotiation, collaboration with Global Legal teams, project planning, UAT, and seamless integration into Accenture's Total Rewards ecosystem. I also manage daily tool administration and future enhancements to ensure optimal performance.I collaborate with cross-functional teams to ensure accurate and timely data processing, delivering consistent results. As a consultant to Sales Operations, I simplify and refine processes by guiding teams through changes in plan design and system procedures.In my strategic role, I drive the global design and strategy for Sales Compensation Plans. This includes harmonizing bonus programs across regions by partnering with local teams and providing essential support during the compensation administration cycle.

As an elected Public Official, I serve as Director/Vice President of the Municipal Utility District (MUD) where my primary responsibility is to ensure the community consistently receives essential services, including Police, Fire, Water, Sewer, and Waste Management, in the most efficient and cost-effective manner. My goal is to minimize MUD taxes while maintaining high-quality service delivery. Additionally, I am responsible for overseeing the MUD budget, managing financial resources prudently, and approving new development initiatives that enhance the quality of life for community members within my jurisdiction.

Responsible for addressing compensation needs and providing support throughout the Pay Planning process. I solved complex problems and designed solutions that enhanced recruitment and retention efforts for various Global Sales Channels, including the Banking as a Service (BaaS) channel, which offered digital solutions to financial institution clients worldwide. I collaborated with Executives, Recruiters, HR Business Partners, and Finance teams to ensure strong governance of sales practices and compensation plans, effectively mitigating unfair practices and reducing company risk.

Supported the Retail Banking Teams, including Contact Center, Fraud Prevention, Private Banking, Products, and Marketing Operations, by solving unique business challenges and executing the Compensation Philosophy. Responsibilities included designing incentive plans, evaluating job levels, benchmarking salaries, assessing salary offers, managing stock award grants for Executives, administering performance management cycles, and effectively communicating changes to Partners and Business Leaders. Additionally, coached and mentored junior team members.

Led the design, enhancement, implementation, administration, and communication of sales incentive compensation plans for the Business Banking and Small Business Card Divisions. These plans were strategically crafted to attract, retain, and motivate a high-performing sales force. Provided strategic advice and influenced HR Business Partners and Business Leaders to implement plan changes that aligned with and achieved business goals.Received the "Circle of Excellence" (Capital One's highest award) for helping the Card teams simplify, automate, and improve their incentive plans. That resulted in the business achieving 130% of the annual revenue goal in just 6 months!

Effectively managed, analyzed, and optimized business processes for Sales Incentive Plans, ensuring consistency, efficiency, and automation. Administered bonus calculations, maintained reporting dashboards, and oversaw weekly contest reporting, delivering key insights into Bankers' performance against goals for the Leadership team.• Received the "Process Excellence Award" for Improving the overall data quality and shortening the monthly reporting cycle by eliminating waste in processes. As a result, the monthly sales reports were available ~12 days sooner after the month-end.• Received "The One Award" for freeing up the bandwidth of the Bankers while eliminating the chance of data entry error by implementing data automation of the self-reported data.

As an Analyst, contributed to the HR Data Transfer Project, which consisted of ensuring a smooth and flawless transfer of data from Hibernia HR Systems into the Capital One HR Systems. Also developed HR reports that assisted Executive Management with making key organizational decisions.