Job Responsibilities:• Inform customers and clients of the outcome of their enquiries in line with any templates and customer TOV and by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision that delights our customers• Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome• Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained• Meet output and productivity targets relating to the above on a daily and weekly basis• Maintain customer satisfaction ratings based on criteria set forth by the company• Attend mandatory training sessions to stay updated on product or company policy changes• Update and maintain the CRM and in-house tracking systems after each customer/client interaction• Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPI’s• Seeking opportunities to keep yourself updated on your Teams, Customer Services overall and Hermes overall performance• Own your own training and development plan so that your knowledge is always up to date

Job Responsibilities: • Responsible for overseeing on-ground indirect sales activities through franchise channel• Achievement of assigned monthly/ annual targets through effective franchise management• Responsible for All KPIs Gross Adds, Revenue, Financial Services & Related Products• Business growth and improvement of market share within the assigned territory• Timely and effective communication of targets and its monitoring/reporting• Regular market visits to gather insights and competitor information etc.• Route planning and target setting for RSOs• Profitability monitoring and staffing at franchise end• Franchise staff motivation and training sessions to ensure that they are well versed with product knowledge, systems and procedures.• Ongoing improvement of trends (minimum balance retailers, servicing at retail level for MFS and GSM)• Retail footprint expansion to increase availability and visibility of products and services • Ensuring and improving quality of sales• Work on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement.

Job Responsibilities: • Responsible for the achievement of Zonal sales & business targets. • Effective relationship management with all ANM’s and Retailer sales channel.• Managing MFS BDOs headcount, setting sales targets, KPI planner, including DR, Mobile Wallets & UBP.• Marketing of new products and services to existing and new Retailers. • Pursuit of potential customers in market for business development of Branchless Banking. • Liaison with all stakeholders for promotion and development of Konnect collection, disbursement & Internet payment gateway.• Retail expansion for improving MFS Agent footprint in the Zone. • MFS retail channel, ANMs, MFS BDOs, RSOs trainings & aligning channel for all MFS products. • Ensure liquidity and float assurance at channel through ANMs. • Looking after Cooperate Projects in the region. • Coordinating and corresponding with cross functional departments for day-to-day reports, issues & queries.

Job Responsibilities:• Responsible to work with internal and external stakeholders to achieve sales targets• Responsible to resolve issues that occur on daily basis which results in growth• Visits the market daily to conduct spot checks/retail audits on stock availability• Visibility of daily reports to Franchise while carrying out strong follow up• Route planning and target setting for DO’s• Ensures retail & Distribution network development by engaging franchise staff• Franchise and Retail staff motivation and training sessions to ensure that they are well versed with product knowledge, systems and procedures.• Retail footprint expansion to increase availability and visibility of products and services • Monitoring channel investment (float of Jazzcash and Jazz load)• Constant improvement in quality of sales (Post-paid, Devices & Internet)• Focuses on retail enablers and Target KPIs: Recharge, Gross Adds (Pre & Postpaid) JazzCash (DR, Cash-in & M-Wallet), MBB, Active Retail Base etc.

Job Responsibilities:• Timely and effective communication of targets and its monitoring/reporting • Regular market visits to gather insights and competitor information etc.• Route planning and target setting for RSO’s • Monitoring of Franchise profitability and staffing • Franchise and Retail staff motivation and training sessions to ensure that they are well versed with product knowledge, systems and procedures.• Retail footprint expansion to increase availability and visibility of products and services • Constant improvement in quality of sales (Postpaid, Devices & Internet)• Identify potential areas for network expansion• Work on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement.

• Responsible for achieving Revenue & Activations targets given by the company.• Route planning and target setting for RSO’s • Retail footprint expansion to increase availability and visibility of products and services • Responsible for product knowledge, Promotions, Telesales & MNP in market as well as S&D Team.• Held Meetings with Sales team• Responsible for all market issues.• Get daily report from Sales Staff.

• Visit market on daily basis as per Route Plan.• Provide stock in Retailer Market.• Maintain Retailer inventory level.• Educate Retailers about new Promotions of the company.• Daily Reporting to S&D Manager.