Technical It Analyst
- Oversaw project timelines and milestones, ensuring alignment with established deadlines, quality standards and Excel budgets to allow for savings of over 32%.- Coordinated with cross-functional teams to streamline processes, optimizing efficiency by implementing industry best practices and using JIRA to complete tasks (30+ tickets).Executed project tracking and reporting systems, enhancing transparency and communication across stakeholders.- Developed and implemented a predictive analytics tool that leveraged machine learning algorithms to forecast IT infrastructure failures, resulting in a 25% reduction in downtime and a 10% cost savings on maintenance.