Documentation of Standard Operating Procedures and Administration manuals.Management of IT Infrastructure and operational activities.Management of Manage Engine Service Desk compliant ticketing system and industry best practices resulting in increased service levels.

Management of IT Infrastructure and operational activities including Desktop PC's, Laptops, Macbooks.Responsible for management of Daily,Monthly and Yearly backups using Symantec Netbackup Server.Responsibe for providing C Level support for both Windows as well as Macintosh Operating Systems.Migration of Windows Server 2008 Domain Controller to Windows Server 2012.Installing and configuring Windows Server 2008/2012.Managing user accounts and groups on Windows 2012 Domain controller.Installation & Configuration of McAfee Antivirus to Domain integrated Computers using McAfee ePolicy Orchestrator 5.3.Upgradation of ESXI 6.0 to ESXI 6.5.Management of Manage Engine Service Desk compliant ticketing system and industry best practices resulting in increased service levels,reduced resolution time, and tracking of key metrics.Working with end users in order to discuss their future needs and then plan accordingly in order to implement new systems as per therequirements.Management of IT inventory, dealing warranty cases, licensing issues and initializing procurement process.

Extensive testing on Virtual Environment (ESXi) and movement of servers on VM.Preventive Maintenance of HP Blade Servers.Managing and Maintaining Microsoft Windows Server 2003 Active Directory.Perform Operational Work on IBM Tivoli Storage Manager.Taking care of Antivirus related issues on server and client side.Set-up and maintaining Network Domain/Workgroup user accounts and Administration.Ensure the smooth operation of Data center all equipment’s such as UPS, Servers, and AC’s.