Senior System Support Engineer
Karachi
Management of IT Infrastructure and operational activities including Desktop PC's, Laptops, Macbooks.Responsible for management of Daily,Monthly and Yearly backups using Symantec Netbackup Server.Responsibe for providing C Level support for both Windows as well as Macintosh Operating Systems.Migration of Windows Server 2008 Domain Controller to Windows Server 2012.Installing and configuring Windows Server 2008/2012.Managing user accounts and groups on Windows 2012 Domain controller.Installation & Configuration of McAfee Antivirus to Domain integrated Computers using McAfee ePolicy Orchestrator 5.3.Upgradation of ESXI 6.0 to ESXI 6.5.Management of Manage Engine Service Desk compliant ticketing system and industry best practices resulting in increased service levels,reduced resolution time, and tracking of key metrics.Working with end users in order to discuss their future needs and then plan accordingly in order to implement new systems as per therequirements.Management of IT inventory, dealing warranty cases, licensing issues and initializing procurement process.