Soham Patki Email & Phone Number

Maryland, United States

Boston, Massachusetts, United States

• Trained classification models to discover customer segments and product types associated with high risk of churn
• Identified trends in purchasing behavior and visualized them using Tableau to present insights to stakeholders
• Formulated actionable pricing strategies to reduce churn rates among high value customers by 15%

San Francisco Bay Area

• Documented requirements elicited from non-profit partners and created custom datasets of 500+ services for each client, ensuring alignment with their case workers’ needs
• Conducted data audits of 1000+ services in the company’s database to ensure compliance with content guidelines
• Created and maintained county-specific guides on COVID testing and vaccination resources for One Degree’s Californian users

Richmond, Indiana

• Trained student employees, organized employee schedules, monitored attendance and conduct
• Fielded customer queries in-person and via phone/email
• Promoted upcoming events through social media channels and print collateral
• Maintained sales records of online and cash transactions

Richmond, Indiana

• Participated in a semester-wise audit of college spending and reviewed annual budget proposals for the various academic, athletic, housing and recreational departments at Earlham College.
• Acted as an intermediary between the committee and the Earlham Student Government, gathering student perspectives for the committee and presenting budget-related updates at student meetings.

San Jose, California

• Defined key metrics, designed wireframes and used SQL to develop monthly usage reports sent to PayActiv’s 100+ B2B clients
• Automated several data transformation processes using R to streamline financial forecasting procedures
• Visualized transaction data using R to identify seasonal trends in customer behavior

Mumbai Area, India

• Translated requirements collected from stakeholders into functional specifications for a business intelligence tool tracking manufacturing operations and sales data
• Identified, documented, and escalated software defects to the developer team
• Provided feedback to simplify user workflows, improve sales insights and reduce time spent on data entry by 50%
• Provided technical support post-release and maintained written documentation to enable knowledge transfer

Mumbai Area, India

• Established business communications with 20+ educational institutions, which converted into leads in countries such as Australia and the UK.
• Scripted and storyboarded lessons teaching critical thinking and communication skills.
• Designed targeted weekly email newsletters to increase engagement with lessons.
• Ran QA testing programs to report discrepancies in post lesson testing modules.

Master Of Science - Ms, Business Analytics

Bachelor'S Degree, Economics

Activities and Societies: South Asian Student Association, Earlham Investment Club, Earlham Choir, Peace and Justice House, Earlham Events.

International Baccalaureate

Activities and Societies: Kriya: Empowerment Through Action, Peer Support Group