• Trained classification models to discover customer segments and product types associated with high risk of churn• Identified trends in purchasing behavior and visualized them using Tableau to present insights to stakeholders• Formulated actionable pricing strategies to reduce churn rates among high value customers by 15%

• Documented requirements elicited from non-profit partners and created custom datasets of 500+ services for each client, ensuring alignment with their case workers’ needs• Conducted data audits of 1000+ services in the company’s database to ensure compliance with content guidelines• Created and maintained county-specific guides on COVID testing and vaccination resources for One Degree’s Californian users

• Trained student employees, organized employee schedules, monitored attendance and conduct• Fielded customer queries in-person and via phone/email• Promoted upcoming events through social media channels and print collateral• Maintained sales records of online and cash transactions

• Participated in a semester-wise audit of college spending and reviewed annual budget proposals for the various academic, athletic, housing and recreational departments at Earlham College.• Acted as an intermediary between the committee and the Earlham Student Government, gathering student perspectives for the committee and presenting budget-related updates at student meetings.

• Defined key metrics, designed wireframes and used SQL to develop monthly usage reports sent to PayActiv’s 100+ B2B clients• Automated several data transformation processes using R to streamline financial forecasting procedures• Visualized transaction data using R to identify seasonal trends in customer behavior

• Translated requirements collected from stakeholders into functional specifications for a business intelligence tool tracking manufacturing operations and sales data• Identified, documented, and escalated software defects to the developer team • Provided feedback to simplify user workflows, improve sales insights and reduce time spent on data entry by 50%• Provided technical support post-release and maintained written documentation to enable knowledge transfer

• Established business communications with 20+ educational institutions, which converted into leads in countries such as Australia and the UK. • Scripted and storyboarded lessons teaching critical thinking and communication skills.• Designed targeted weekly email newsletters to increase engagement with lessons.• Ran QA testing programs to report discrepancies in post lesson testing modules.