Soham Sharma Email and Phone Number
Soham Sharma work email
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Soham Sharma personal email
Results-driven Product Manager and Customer Success Leader with 8+ years of experience in the IT industry. I blend expertise in product management, AI/ML, customer success, and digital marketing to drive innovation and deliver exceptional user experiences.Key Highlights:a] Proven track record in managing product lifecycles and leading cross-functional teams using Agile methodologiesb] Expertise in AI/ML, including frameworks like TensorFlow and Scikit-learnc] Skilled in customer success strategies, improving retention by 25% and reducing churn by 20%d] Strong background in digital marketing, content creation, and analyticse] Proficient in compliance standards including SOC 2, ISO, and GDPRProduct Skills & Expertise:1. Tools: JIRA, Trello, Asana, Monday.com2. Methodologies: Agile, Scrum3. User Research: Interviews, surveys, usability testing (Intercom)4. Roadmapping: Vision, strategy, and roadmaps (Aha!, ProdPad, Miro)5. Backlog Management: Prioritizing features, writing user stories with acceptance criteria6. Stakeholder Management: Gathering requirements and feedback7. Prototyping & Wireframing: Figma, Balsamiq8. Productivity & Time Tracking: Notion, Toggl9. Customer Support & Success: Zendesk, Freshdesk, Ziplyne10. CRM: Zoho, HubSpotAI & ML:1. Frameworks: TensorFlow, PyTorch, Scikit-learn, PyCaret, NLP, NLTK2. Algorithms: Regression, decision trees, SVM, neural networks (CNNs, RNNs), transformers3. Auto-ML Tools: Google Cloud AutoML, Pycaret4. Chatbots: Dialogflow, Rasa5. Cloud Platforms: AWS SageMaker, Google Vertex AI6. BI Tools: PowerBI, Tableau, Looker7. Analytics & A/B Testing: Optimizely, Google OptimizeMarketing:1. Strategies: Digital marketing, content creation, SEO, SEM2. Tools: VidIQ, SEMRush, Ahrefs3. Email: Apollo, HubSpot, AmplemarketCompliance:1. Standards: SOC 2, ISO, GDPR2. Risk Management & Security: Identifying, assessing, and mitigating risks; ensuring compliance with industry standardsMy unique blend of technical skills and business acumen allows me to bridge the gap between product development and customer needs. I'm passionate about leveraging innovative technologies to drive business growth, improve customer satisfaction, and create products that truly make a difference.Whether it's developing AI-driven solutions, optimizing customer experiences, or crafting data-driven marketing strategies, I'm always eager to take on new challenges and contribute to cutting-edge projects.Let's connect and explore how we can drive innovation and success in the ever-evolving tech landscape!
Botmartz It Solutions
View- Employees:
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FounderBotmartz It SolutionsIndore, Mp, In
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Generative Ai TrainerTakeo.Ai May 2024 - Jul 2024New York, Ny, UsCurriculum Development: Designing tailored training curricula covering various AI concepts and applications to meet diverse learning objectives and skill levels.Training Delivery: Conducting engaging and interactive training sessions, workshops, and webinars, utilizing diverse instructional techniques to accommodate different learning styles.Hands-on Exercises: Facilitating practical labs and exercises to provide participants with real-world experience in applying AI concepts to solve complex problems.Performance Evaluation: Assessing participant progress through quizzes, assignments, and projects, offering constructive feedback for continuous improvement.Knowledge Sharing: Collaborating with internal teams and subject matter experts to share best practices, insights, and lessons learned from training engagements, contributing to the continuous improvement of training methodologies and content. -
EditorAlltech Magazine Apr 2022 - Jul 2024Bangalore, In1. Oversaw aspects of the editorial process for tech magazine, managing a team of writers, editors, and designers to produce high-quality content on tight deadlines.2. Developed and maintained editorial calendars and production schedules, ensuring timely delivery of each issue.3. Assigned and edited articles, providing feedback and guidance to writers and working closely with them to ensure accuracy, clarity, and style.4. Worked with the design team to create visually appealing layouts that effectively showcased content and adhered to brand standards.5. Developed and managed relationships with freelance writers, photographers, and other contributors to the magazine.6. Coordinated with other departments, including advertising and marketing, to ensure all content aligned with broader business and brand goals.7. Conducted research and analysis to identify trends and topics of interest to the magazine's target audience, and developed editorial themes and concepts accordingly. -
FounderBotmartz It Solutions Jan 2023 - Jun 2024Indore, Madhya Pradesh, In1. Maintained and updated existing WordPress websites, including plugins, themes, and core updates, to ensure compatibility with the latest versions and prevent security vulnerabilities.2. Conducted performance optimizations, including image optimization, caching, and database optimization, to improve website speed and user experience.3. Conducted technical SEO audits and worked with developers to implement technical optimization strategies, including site speed improvements, schema markup, and mobile optimization, resulting in improved website performance and user experience.4. Conducted regular analytics reviews and reported on KPIs, including traffic, engagement, and conversion rates, providing insights to inform ongoing optimization strategies.5. Stayed up-to-date on the latest SEO trends and best practices, and continually tested and experimented with new tools, techniques, and methodologies.
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Gtm LeadZiplyne Aug 2023 - Mar 2024New York City, New York, Us -
Marketing LeadZiplyne Jul 2021 - Sep 2023New York City, New York, Us1. Develop and implement a comprehensive social media strategy, resulting in a 21% increase in brand awareness and a 16% increase in website traffic.2. Create content strategy for social media platforms and monitor results based on implementation3. Manage high-quality, engaging social media content, including text, images, videos, and infographics, resulting in a 25% increase in social media engagement.4. Analyze social media metrics, including reach, engagement, and conversion rates, and used data to optimize social media campaigns and improve ROI.5. Collaborated with other departments to ensure social media campaigns aligned with broader marketing and business goals.6. Monitored social media accounts for customer feedback and inquiries, and provided timely and helpful responses, resulting in a 34% increase in positive customer sentiment.7. Stay up-to-date on the latest social media trends and best practices, and continually test and experiment with new strategies.
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Guest FacultyAcropolis Institutions Oct 2023 - Nov 2023Indore, Mp, In -
Project ManagerFreelance Sep 2021 - Jul 20221. Develop WordPress, Shopify and WebFlow based websites.2. Data Science Trainer3. Manage, Custom developed, eCommerce based Projects4. Build Chatbots using Dialogflow, Tidio, Manychat, etc.5. LinkedIn Optimization for entrepreneurs6. Assist students land their dream jobs7. Resume writer8. Social media marketing for startups9. Website SEO
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Technical Support SpecialistPowerweave Software Privatelimited (Andheri) Jan 2020 - Jun 2021Mumbai, Maharashtra, In1. Addressed technical concerns related to websites, providing efficient solutions to ensure seamless user experiences.2. Proactively updated, maintained, and monitored various aspects of developed websites to uphold functionality and performance standards.3. Attended client meetings to analyze, troubleshoot, and diagnose web-based issues, fostering effective problem-solving and client satisfaction.4. Owned and maintained internal process documentation, and Knowledge Base articles, ensuring comprehensive and updated resources for troubleshooting.5. Prepared user reference materials by drafting clear operational instructions, facilitating user understanding and proficiency. -
Customer Support ExecutiveFlo Mattress Sep 2019 - Jan 2020Mumbai, Maharashtra, In1. Solve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2. Manage large amounts of inbound as well as outbound calls.3. Assist clients with placement of orders, refunds, or exchanges on e-commerce platform.4. Provide end to end solution to customers. -
Production Associate / Quality Control/ Mentor / TrainerGenesys International Corporation Ltd May 2018 - Dec 2018Mumbai, Maharashtra, In1. Production of maps with the use of GIS software and other windows tools.2. Create translate and integrate GIS data layers and digitize new data using a variety of software.3. Coordinate with other associates and analysts in various data development and project support initiatives.4. Perform implementation processing and quality checks5. Train fresh batches for production.6. Mentor production batches and monitor day to day progress of the team.7. Train new quality control batch for allotting more manpower to quality control department. -
Virtual AssistantChitkosh Jun 2016 - Jun 20171. Schedule meetings with potential clients2. Respond to emails and help resolve queries3. Organize CEO's calendar4. Creating invoices and maintaining the accounting records5. Prepare business oroposals and business presentations
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Business Development ExecutiveKinetic Elevators Jan 2016 - Jun 20161. Negotiate business models with potential clients.2. Building business relationships with current and potential clients3. Creating informative presentations; presenting and delivering information to potential clients at client meetings.4. Responsible for developing a strong professional network which can be utilized to bring more referrals and lead.
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Trainee TechnicianThe Bombay Flying Club Jun 2015 - Dec 20151. Followed DGCA guidelines for safety and maintenance thoroughly.2. Assisted in hourly as well as monthly inspection and repairing of aircraft parts.3. Assisted in replacement of piston engine.4. Carried out troubleshooting on various aircraft parts and prepared reports for the same.5. Ensured proper installation of cables and other operating systems.6. Refuelling of Cessna 172R/S, CESSNA R172K, CESSNA T206H, CIRRUS SR22, PA18-125, P-68C.7. Carried out general inspection and maintenance of Cessna 172R/S, CESSNA R172K, CESSNA T206H, CIRRUS SR22, PA18-125, P-68C.
Soham Sharma Skills
Soham Sharma Education Details
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Indira Gandhi National Open UniversityApplied Statistics -
Zero To Mastery AcademyTensorflow
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Singhania UniversityAviation Maintenance Engineering
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Wingsss College Of Aviation TechnologyAircraft Maintenance Engineering
Frequently Asked Questions about Soham Sharma
What company does Soham Sharma work for?
Soham Sharma works for Botmartz It Solutions
What is Soham Sharma's role at the current company?
Soham Sharma's current role is Founder.
What is Soham Sharma's email address?
Soham Sharma's email address is so****@****yne.com
What schools did Soham Sharma attend?
Soham Sharma attended Indira Gandhi National Open University, Zero To Mastery Academy, Singhania University, Wingsss College Of Aviation Technology.
What are some of Soham Sharma's interests?
Soham Sharma has interest in Children, Aviation, Teaching And Reading, Environment, Education, Dance, Photography, Poverty Alleviation, Music, Martial Arts.
What skills is Soham Sharma known for?
Soham Sharma has skills like Aviation, Aircraft Maintenance, Aircraft, Commercial Aviation, Airlines, Flights, Airports, Avionics, Engineering, Civil Aviation, Microsoft Office, Teamwork.
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