- Maintaining rate parity across all booking channels.- Forecast Occupancy, Rates Reservations Analysis and YieldManagement with the Senior Hotel Manager.- Handle external systems like Channel Manager (SiteMinder), webbooking engines, rate comparison, online travel agents extranets, etc.- Implement rates and packages for direct bookings and Online TravelAgents’ (OTAs’) and link the packages with the channel manager.- Track daily reservations pickup for analytical… Show more - Maintaining rate parity across all booking channels.- Forecast Occupancy, Rates Reservations Analysis and YieldManagement with the Senior Hotel Manager.- Handle external systems like Channel Manager (SiteMinder), webbooking engines, rate comparison, online travel agents extranets, etc.- Implement rates and packages for direct bookings and Online TravelAgents’ (OTAs’) and link the packages with the channel manager.- Track daily reservations pickup for analytical budgeting andforecasting purpose.- Ensuring smooth, efficient day to day operations of the Hotel andProperty.- Ensuring hotel operations budgets are controlled.- Managing Housekeeping, Front Office, Reservations and SPA withsome sales and marketing to maximizing productivity andperformance.- Conducting Interviews for potential team members.- Conducting performance review for all staff- Responding to guest feedback and relevant action for follow-up.- Ensuring we achieve OSH compliance in all departments.- Addressing any staff issues that may arise and keep the people &culture Manager informed.- Acting us SPA manager and ensuring Spa meets their monthlytargets.- Conducting room inspections to ensure all rooms maintain a highstandard of cleanliness and presentation.- Recommending and implementing innovations to guest service andhotel operations. Show less

- Prepare Yearly forecast of the occupancy and revenue with relevantdepartment heads.- Preparing monthly objectives of occupancy and room revenue- Preparing team members rosters to ensure TM level are adequate andwithin budget.- Recruiting and selection of all F.O team member- Responding to guest complaints and follow up- Conducting monthly staff meetings- Preparing schedules for renovations of guest rooms- Meeting and Greeting VIPs at the check-in.-… Show more - Prepare Yearly forecast of the occupancy and revenue with relevantdepartment heads.- Preparing monthly objectives of occupancy and room revenue- Preparing team members rosters to ensure TM level are adequate andwithin budget.- Recruiting and selection of all F.O team member- Responding to guest complaints and follow up- Conducting monthly staff meetings- Preparing schedules for renovations of guest rooms- Meeting and Greeting VIPs at the check-in.- Manage strategies to rectify over-bookings- Stock order and maintaining files and records for Staff- Monthly Banking- Conducting performance appraisals every six months Show less

- Departmental trainer for new Staff and Overlooking Front Desk- Supporting F.O Team and Supervising them- Full Trained Night Manager- Assisting overall F.O Department with daily Operations- Using Opera to run financial reports for OPS Manager to maintainRevenue and Cost Control- Looking after F.O requirements as stocking, Preparing roster, Payrolland Banking- Maintaining high level of communication always- Responding to guest queries / Complaint… Show more - Departmental trainer for new Staff and Overlooking Front Desk- Supporting F.O Team and Supervising them- Full Trained Night Manager- Assisting overall F.O Department with daily Operations- Using Opera to run financial reports for OPS Manager to maintainRevenue and Cost Control- Looking after F.O requirements as stocking, Preparing roster, Payrolland Banking- Maintaining high level of communication always- Responding to guest queries / Complaint handling- Check-in/Check- out Processes- Room Division- Answer & Responding to reservation- Using SiteMinder for updating rates and rooms online- Revenue tracking and Upselling hotel products- Using Trip tease for direct communication with guest.- Driving F.O team to up sell and Increase Revenue. Show less

- Ensuring the arrival and departure of all guests, to and from is beendealt in professional manner.- Dealing with all cheques, cash and credit transactions in accordancewith finance policy and procedures.- Taking responsibility for the safety and security of the building.- Using PMS, daily balance process, running reports and compilationof daily statistical information as required by finance policy andprocedures.- Audit room rates, charges, reconcile and balance… Show more - Ensuring the arrival and departure of all guests, to and from is beendealt in professional manner.- Dealing with all cheques, cash and credit transactions in accordancewith finance policy and procedures.- Taking responsibility for the safety and security of the building.- Using PMS, daily balance process, running reports and compilationof daily statistical information as required by finance policy andprocedures.- Audit room rates, charges, reconcile and balance revenues generatedas per night audit policy.- Preparing billings for Account Receivable in line with finance policyand procedures.- Complete computer systems back-ups and save in accordance withfinance policy and procedures.- Taking of reservations, up-selling where possible to maximize onaverage room rate.- Program wake-up calls, order newspapers and ensuring they are beendelivered.- Communicate through the Front Office logbook to pass on importantoperational and guest information. Show less