Soham Warde Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Supervised the Hardware team, demonstrating strong leadership in handling customer-centric tasks such as procurement, cataloguing, maintenance, and timely delivery of hardware assets across the campus.• Efficiently managed support ticket system, resolving issues within specified Service Level Agreements (SLAs) using iSupport and STABLE, while ensuring strict adherence to university standards• Fostered collaboration among team members by optimizing workflow for efficient hardware disposal, including thorough system and component wipeouts through kill disking

Mumbai, Maharashtra, India

• Led and managed a high-performing team of engineers during the liquidation process at Aditya Birla Idea Payments Bank (ABIBP), ensuring efficient inventory and asset management of IT resources• Successfully served over 800 SBI Life locations across India by providing comprehensive networking and troubleshooting support for network connectivity on routers and switches using tools like Putty and SNS• Played a vital role in supporting the network and hardware needs of high-profile financial institution clients such as SBI Life Insurance Pvt. Ltd. and Aditya Birla Idea Payments Bank, delivering exceptional service and resolving technical issues promptly• Fostered strong collaboration and coordination with vendor teams including Ipswitch, DXC, Karvy, as well as network teams of service providers Sify, Tata, Vodafone, Airtel, Reliance, and BSNL to ensure seamless operations• Proactively monitored MPLS, ILL, and P2P links using WhatsUp Gold software, swiftly addressing network issues, and proficiently managed VPN user database using Cisco ASA and Gemalto VPN security solutions, facilitating secure access for users• Assisted in the meticulous documentation of standard operating procedures (SOPs) for troubleshooting procedures and resolutions for network-related issues, and generated weekly and monthly dashboards to update upper management about inventory status and changes in the overall infrastructure environment

Mumbai, Maharashtra, India

• Installed, configured, and troubleshooted server infrastructure and provided customer support for network services• Conducted system maintenance, optimization, and performance activities of the network infrastructure• Proactively identified, analyzed, troubleshooted, and resolved system problems, performed firmware upgrades, and installed hardware and software as required on client systems• Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems, and key processes, reviewed system and application logs

Master'S Degree, Network Engineering, 3.74

Bachelor Of Engineering - Be, Electronics And Telecommunication

Electronics And Telecommunication

Activities and Societies: Football.

Education record