-> To provide support and complete Salesforce integration with Desktop applications (Salesforce for Outlook, Salesforce Files, Chatter Desktop). To integrate emails from Outlook and sync calendar items (events and tasks), documents with Salesforce.-> Support on Exchange sync (Microsoft Exchange Server integration with Salesforce) to sync Contact and Calendar items directly from Microsoft Exchange server without user involvement. -> Complete integration with Emails with Salesforce (Email to Salesforce and Email to Case) to associate emails from other web emails (Gmail, yahoo).-> Setup Email to Case, to create cases from the customer emails.-> Setup and support with assignment rules, workflow rules, approval processes, queues and business processes.-> Complete support on how to manage data (records) in Salesforce such as (Contacts, Accounts, Leads, Cases...). To educate and assist with Salesforce imports and exports. -> To assist Salesforce business customer in exporting and importing (insert, update, delete) their Salesforce data using Data Loader or Data Import Wizard.-> Create standard and custom reports