Soheb Kasmani Email and Phone Number

Responsible for supporting the entire sales team in MEA and North Africa region with Pre-Sales System • queries, approving order designs, entering quote requests, uploading of large client projects and disconnects orders. • Putting together business cases for the sales teams to support their proposals • Responsible to liaise with other department like, Sales, Engineer, Service Delivery, Billing and finance to get solution for Sales rep and help them in closing a deal. • Working closely and collaboratively with customers to devise effective solutions • Ensuring that the company's product can deliver on the customer's requirements. • Provide assistance with RFP requests related to quoting, pricing and technical information and ensure completion of order entry process. • Regularly format spreadsheets and customer facing quote documents, ensuring technical accuracy and efficiency. • Document and effectively communicate challenges preventing appropriate progress to the sales and service delivery teams. • Review and organize business case documentation for Bid Reviews and/or other requests requiring approval from senior management • Producing detailed costings for customers and ensuring the contract is profitable. • Day to Day operation of the asset management system • Effectively working to find ways to improve and promote systems development, quality in processes and services.

Analyzing the possibility of fraudulent transactions for bookings paid online using credit cards. • Processing payments and issuing tickets while communicating and upholding all airline and Travelstart polices to customers • Handling the team in the afterhours & Weekends. • Recovering and converting the failed booking in to Sales. • Liaising with marketing and communicating all deals to operations. • Handling corporate clients from GCC countries. • Communicating with suppliers to get the best deals. • Making decisions about the bookings keeping in mind cost and revenue earnings for the company. • Working as a subject matter expert, training and coaching new agents. • Conducting quality checks. • Working on open tickets and ADM’s. • Working effectively with people from diverse backgrounds and nationalities. • Helping customers meet their travel requirements. • Helping and supporting other channels in South Africa and Egypt. • Amending, refunding, and cancelling bookings according to the cancellation and amendment policies. • Giving suggestion on marketing, promotional offers etc. • Ensuring that the given tasks are completed, and all queues are cleared no matter what the challenge

• Working with customers for Singapore Airlines from Australia, New Zealand and United Kingdom and helping them meet their travel requirements. • Advising the fares to customer and book air tickets & hotels over the phone using AMADEUS • Providing services related to amendments, cancellations, tele check-ins, flight status and baggage related queries etc. • Creating & maintaining customers relationships, high standards in customer service & effectively handling customer complaints • Communicating and upholding all company policies, rules and procedure • Providing excellent customer service as per the high standards of Singapore airlines with good quality and excellent communication. • Going beyond the mile to achieve 100% customer satisfaction