• Managing warehouse inventories, issuing purchase orders, receiving, and managing inventory• Emphasizing product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations• Establishing annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.• Performing daily sales meetings• Planning and executing monthly marketing initiatives• Displaying, merchandising, and promoting new products

• Received an average 85% customer satisfaction rating to date.• Managed conflict resolution between staff/customers with a view to bring harmony in view.• Researched new products and services to drive revenue and support short and long-term strategies.• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.

• Surpassed sales goals by 21% in 2018 and 14% in 2017• Monitored the performance of each team member by conducting a monthly touch base, coaching in the moment as well as executed disciplinary actions in the form of a write up• Managed conflict resolution between staff/customers with a view to bring harmony in view• Created revenue and sales performance reports that were presented to the District Manager to develop strategy regarding all store and staff operations• Researched new products and services to drive revenue and support short and long-term strategies