Soheil Azad Email & Phone Number

Tehran, Tehran Province, Iran

As a Senior Product Manager, I developed and managed a strategic product roadmap, balancing long-term vision with sprint execution to deliver high-impact features aligned with business goals. I led user research, data analysis, and market studies to identify pain points and opportunities, translating insights into actionable features that significantly increased user engagement and adoption. By collaborating closely with UI/UX, data, marketing, and engineering teams, I validated solutions, managed product risks, and oversaw successful product launches. My efforts resulted in the launch of three major features, boosting ROI, reducing churn, and improving overall user retention through optimized user experiences.

Tehran, Tehran Province, Iran

After gaining extensive experience in CRM, I made a pivotal decision to pursue my true passion in product management. I implemented agile practices, leading sprint planning and backlog grooming sessions to reduce time-to-market for new features and enhance team collaboration. By conducting market research and competitive analysis, I uncovered opportunities that resulted in a 10% increase in user retention. Additionally, I conducted user testing and A/B experiments to validate design and functionality improvements, boosting user engagement.

Tehran, Tehran Province, Iran

I launched my career at Karafs as a Customer Relations Manager, where I swiftly assumed responsibility for addressing all aspects of user needs. Within a short span of time, I began streamlining customer channels and designing an efficient process flow.I implemented an FAQ system and established a call center team that resolved user queries within 5 minutes, leading to a 15% increase in app store ratings and boosting the Net Promoter Score (NPS) to 80%. By gathering customer feedback through follow-up calls and surveys, I worked closely with the product and CRM teams to further enhance the user experience.

Photography

Computer Science