Md. Sohel Hossain Email & Phone Number

Dhaka, Bangladesh

• Provide excellent customer service by addressing customer inquiries and resolving issues related to international money transfers.• Maintained a high level of product knowledge to guide customers through the money transfer process, ensuring accuracy and compliance with regulations.• Processed customer transactions, ensuring accuracy and adherence to regulatory guidelines.• Identified and resolved customer disputes and issues, ensuring customer satisfaction and loyalty.• Conducted thorough investigations into customer complaints and collaborated with other departments to reach effective resolutions.• Participated in training and development programs to enhance product knowledge and customer service skills

Nikunja-02, Khilkhet, Dhaka,1229

Responsibilities:• Taking care of the product and service related complaints generated from help line, customer cares, Live Chat and Email, etc.• Segregate the complaint in parts such as KPI, complaint priority and agent skill set and distribute among the skill group.• Leading the Shift according to duty roaster to take care of the e-mail complaints.• Responsible to track the top complaint areas and make action plan to reduce such complaints.• Telegram -chat support.• Handle complex complaints with necessary conversation.• Prepare weekly/ monthly report on the regular activity.• Role contain a very huge inter department communication to provide FTR (first time resolution) to the customers, especially with the IT, Engineering, Network, different types of stake for customer solutions.

Dhaka, Bangladesh

Nikunja-2, Khilkhet, Dhaka

Responsibilities:• Taking care of the product and service related complaints generated from help line, customer cares, Live Chat and Email, etc.• Segregate the complaint in parts such as KPI, complaint priority and agent skill set and distribute among the skill group.• Leading the Shift according to duty roaster to take care of the e-mail complaints.• Responsible to track the top complaint areas and make action plan to reduce such complaints.• Telegram -chat support.• Handle complex complaints with necessary conversation.• Prepare weekly/ monthly report on the regular activity.• Role contain a very huge inter department communication to provide FTR (first time resolution) to the customers, especially with the IT, Engineering, Network, different types of stake for customer solutions.

Bachelor Of Science - Bs, Computer Science Engineering

Education record