Sohel Ali Trunkwala Email and Phone Number
Sohel Ali Trunkwala is a Customer Support Executive at TTEC.
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Chat Associate IiiTtec Sep 2024 - PresentAhmedabad, Gujarat, India -
Customer Support ExecutiveSkyfinity Aug 2023 - PresentNadiad, Gujarat, India• I am handling the sales of Domestic and International flight bookings and distribution of tickets for various tourism packages, ensuring maximum occupancy and customer satisfaction.• Leading all aspects of ticket sales , managed financial operations, including budgeting, accounting, and financial plannings.
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Customer Support SpecialistPatterns Llc Mar 2023 - Jul 2023Responded to customer inquiries, complaints, and feedback via phone, email, and chat, in a timely manner and adhered to company-defined SOP.Achieved a 91% customer satisfaction rating, increased first contact resolution rate from 75% to 87%, and decreased average response time from 7 minutes to 3 minutes.
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ManagerGujarat Trunk Factory Apr 2021 - Feb 2023Managed day-to-day operations of a retail store for and responsible for driving sales, providing exceptional customer service and managing inventory.Successfully managing multiple projects simultaneously, ensuring timely completion and exceeding customer expectations.
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Sales & Customer Support SpecialistTripbee Pvt Ltd Dec 2018 - Mar 2021Resolved customer inquiries and complaints relating to Air Tickets and other travel itinerary, resulting in a significant increase in customer retention.Utilized E-Prompt CRM platform to record sales data, invoices and created automated triggers to provide timely follow-up and increased customer engagement.
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Jr Software EngineerSmart Technology Oct 2016 - Feb 2018Developed multiple localized web applications using JavaScript,.NET and other Bootstrap tools, enabling company wide users to access and manage client data with improved efficiency and accuracy, increasing data accuracy and retrieval speed by up-to 60%.Integral part of a team in developing GUI Based Admin Panel for clients to utilize company services.Assisted clients in solving technical issues and queries and providing technical support for that Admin Panel.
Sohel Ali Trunkwala Education Details
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A.D Patel Institute Of Technology7.03 -
New English SchoolHigher Secondary School Certificate -
English Teaching SchoolSecondary School Certificate
Frequently Asked Questions about Sohel Ali Trunkwala
What company does Sohel Ali Trunkwala work for?
Sohel Ali Trunkwala works for Ttec
What is Sohel Ali Trunkwala's role at the current company?
Sohel Ali Trunkwala's current role is Customer Support Executive.
What schools did Sohel Ali Trunkwala attend?
Sohel Ali Trunkwala attended A.d Patel Institute Of Technology, New English School, English Teaching School.
Who are Sohel Ali Trunkwala's colleagues?
Sohel Ali Trunkwala's colleagues are Clyde Carrick, Alvaro L., Maria Angela Tan, Consuela Odueke, Angel Rolon, Mariana Medina, Madison Weber.
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