Sohel Ali Trunkwala Email & Phone Number

Ahmedabad, Gujarat, India

Nadiad, Gujarat, India

• I am handling the sales of Domestic and International flight bookings and distribution of tickets for various tourism packages, ensuring maximum occupancy and customer satisfaction.• Leading all aspects of ticket sales , managed financial operations, including budgeting, accounting, and financial plannings.

Responded to customer inquiries, complaints, and feedback via phone, email, and chat, in a timely manner and adhered to company-defined SOP.Achieved a 91% customer satisfaction rating, increased first contact resolution rate from 75% to 87%, and decreased average response time from 7 minutes to 3 minutes.

Managed day-to-day operations of a retail store for and responsible for driving sales, providing exceptional customer service and managing inventory.Successfully managing multiple projects simultaneously, ensuring timely completion and exceeding customer expectations.

Resolved customer inquiries and complaints relating to Air Tickets and other travel itinerary, resulting in a significant increase in customer retention.Utilized E-Prompt CRM platform to record sales data, invoices and created automated triggers to provide timely follow-up and increased customer engagement.

Developed multiple localized web applications using JavaScript,.NET and other Bootstrap tools, enabling company wide users to access and manage client data with improved efficiency and accuracy, increasing data accuracy and retrieval speed by up-to 60%.Integral part of a team in developing GUI Based Admin Panel for clients to utilize company services.Assisted clients in solving technical issues and queries and providing technical support for that Admin Panel.

Bachelor, Computer Engineering, 7.03

Recipient of Shri Dewang Mehta IT Awards 2016 by NASSCOM for Automated Cooking System for new innovation.

Higher Secondary School Certificate

Secondary School Certificate