Executive, Tchnology Division
1. Core network monitoring, pop monitoring, and BRAC Director’s link monitoring2. Worked with monitoring tools like Nagios, Centreon, and WhatsApp Gold.3. Give customer support up to level two troubleshooting.4. Ask customers targeted questions to quickly understand the root of the problem.5. Configure client-side Mikrotik and all types of routers.6. Track and document all issues and resolutions in detail.7. Strong ability to diagnose network alerts, events, or issues