Technical and Visual Content Production:Provide visual solutions to support writers in the Technical Communications group for service and user documentation.Develop technical procedures and illustrations for service engineers and end users.Create and standardize style guides, templates, and graphic elements for service and user documentation based on Philips brand guidelines.Maintain department intranet website.Support the development of internal procedures and processes, to ensure accurate, consistent, and efficient use of tools and standards across the department.User Experience Research: Drive and implement research strategies.Interact with team members to understand and guide research needs.Build a research road-map.Identify the best method or mix of methods based on research questions, timeline, and resourcing.Build a robust and thoughtful approach to gather customer insights and collaborate with team members/other teams in Philips to align on best practice.Perform metrics analysis and analyze findability of content and experiences on service documentation to inform design/UX optimization efforts.Analyze results from the research studies including usability lab studies, remote research, field studies, and survey design depending on the available resources.

Provided visual solutions to support writers in the Technical Communications group for service and user documentation.Developed technical procedures and illustrations for service engineers and end users.Created and standardized style guides, templates, and graphic elements for service and user documentation based on Philips brand guidelines.Maintained department intranet website.Supported the development of internal procedures and processes, to ensure accurate, consistent, and efficient use of tools and standards across the department.

UX Designer and Project Manager - Mill Creek Jewelers (2019):Establish a project plan based on the project goal, budget, timeline, and resource constraints.Create a strategic vision for the design of the experience that fits the business culture and values considering user needs, and motivations.Generate business strategies by creative solutions for the business, product, and services.Create storyboards, user flows, sitemaps, wireframes, usability testing, visual design, and prototypes to communicate concepts.Develop the final design using WordPress and custom CSS.Visual Designer - Enmiamo (2015):Created visual brand identity and brand guidelines, including logo, color palette, photography style, and icons in an iterative process.Conducted comparative and competitive analysis.Delivered print and web-based visual assets.

Supported development of devices for upper limb rehabilitation for children with cerebral palsy.Evaluated the feasibility of design ideas, based on factors such as safety, function, and aesthetics.Conducted usability testing.Modified and refined designs.

Created designs, illustrations, concepts and layout templates for advertising purposes including billboards, magazines, brochures, and flyers.Analyzed data to identify and define target users.Consulted for advertising strategies.

Worked part-time as a designer, drawing and creating technical illustrations, 3D modeling, isometric exploded view diagrams, and graphical artworks to create procedures for product user guides and informational materials.Worked on various design projects including both package design and graphic design as assigned.

Co-founded a group of designers ranging from graphic to industrial design.Provided private instruction to individual students to improve their occupational skills in areas such as 2D presentation and 3D modeling tools, including Adobe Photoshop, Illustrator, and SolidWorks.

Developed graphics and layouts for product illustrations.Reviewed final layouts and suggest improvements as needed.Maintained archive of images, photos, or previous work products.