Sohil Patel Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

Edmonton, Canada Area

• Currently working on Microsoft Application Virtualization (App-V) managing 150+ internal and 3rd party applications.•Finished Windows 7 Project rollout.•Migrated more than 400 computers. From Windows XP to Windows 7.•Set zero touch Windows 7 installation using Microsoft SCCM 2008 and 2012 from scratch.•Configured and customized USMT as per organization requirements so users can have smooth transitions from XP to Win7

Edmonton, Canada Area

• Provided a single point of contact for around 300-500 employees to report problems and assist to raise service requests. • Provided 2nd level technical and IT support to college staff for troubleshooting problems. • Managed ACTIVE DIRECTORY, Adding/Removing users.• Managed Folder Permissions on file servers as well as VPN Access.• Configured, installed and maintained PC hardware and operating systems from Windows XP to Windows 7.• Handled the tasks of tracking loaner equipments, documenting and monitoring minor and major problems.• Used BMC Service desk expressed for ticket creations, handled around 30 tickets per day.

Edmonton, Canada Area

• Assist in migration of software rollout for chip and pin security / point of sale on pin pad devices. For approximately 3500 workstations across 250 sites Canada Wide. • SMS software management using Novell Zenworks cleanup and configuration to make things run smoother. • Completed DNS cleanup of statically assigned computers using various tools such as Solar Winds, Novell Zenworks and custom scripts• Some minor batch scripting using PSEXEC by sysinternals and various other tools. • Diagnose and troubleshoot problems on failed software roll outs with tight time constraints to complete before store opens on each site

• Install, configure, test, maintain, monitor and troubleshoot desktop computer systems, related peripherals and software• Perform analysis, diagnosis, and resolution of desktop problems for end-users, and implement corrective solutions• Assess and perform performance upgrades, both hardware and software, to desktop computers• Maintain and track asset inventory related to technology company wide• Maintain the network backup facilities and assist in system wide preventative maintenance• Assist in the administration of the company email package• Assist in developing long term strategies and capacity planning for meeting future hardware needs

• Monitoring and troubleshooting DNS Server and setting DNS security settings for a DNS resource record• Securing Network Traffic with IPSEC and Protecting Against Security Attacks.• Managing Windows server 2008/2003/2000/XP/Windows Vista as well as Windows 7 PCs and Workstations • Working with Exchange Server 2003/2007 configuring Permission, Storage Limits and creating and modifying address list• Server Configuration and troubleshoot Software, Compaq, Dell• Network Monitoring and managing e-mail server, data server and BB Server• Setting up VOIP Phones for the end Users, activating Ports for the staff’s • Set up, adjust, maintain and operate audiovisual equipment such as cameras, film, slide projectors, and recording equipment, for meetings, events, classes, seminars and video conferences.• Instruct users in the selection, use, and design of audiovisual materials, and assist in the preparation of instructional materials.• Worked with windows 2003 server and integration, join and re-join Domain server• Teach clients how to properly use the media center technologies, catalog system and how to operate Creston and other production devices• Managed all network based Printers by installing needed Drivers and Custom scripts• Install/Operate/Troubleshoot Microsoft Office 2000/2003/2008/2010 in order to get projects done.• Researched and installed upcoming Patches and used Internet explorer (Version 5/6/7/8) for various tasks • Providing helpdesk and first line technical support to corporate cloud

• Install, configure, test, maintain, monitor and troubleshoot desktop computer systems, related peripherals and software• Perform analysis, diagnosis, and resolution of desktop problems for end-users, and implement corrective solutions• Assess and perform performance upgrades, both hardware and software, to desktop computers• Maintain and track asset inventory related to technology company wide• Maintain the network backup facilities and assist in system wide preventative maintenance• Assist in the administration of the company email package• Assist in developing long term strategies and capacity planning for meeting future hardware needs• Plan and recommend hardware and upgrades as required