Implemented PAN Card & Passport Authentication: Established secure verification for Indian clients, enhancing compliance and client trust. Reduced PAN Failure Rate by 11%: Lowered failure rate from 35% to 24% by optimizing processes and coordinating development changes Doubled Active Client Engagement: Expanded active client base from 24 to 47, driving consistent engagement and growth. Boosted Sales by 15%: Increased revenue through strategic initiatives and enhanced client interaction.

Collaborate closely with customers to conduct thorough analysis of requirements and develop functional designs.Analyze requirements and design functionalities for new and improved products.Develop and update product documentation, including Product Requirement Documents (PRDs).Interact with users and act as a bridge between customers and the software development team.Craft clear specifications, review documents, and oversee testing.Facilitate sprint planning, manage the product roadmap, and the backlog.Ideation of new features, high fidelity wireframing.

• Collaborate with development team for discussing the feasibility of implementing client specific customization in the product.• Prepare various functional documents and facilitate review of the same by various stakeholders, closure with client sign off.• Have internal kick off for implementation with all stakeholders to clarify and define the project scope, apprise them of timelines that have been communicated to client.• Clarify and elaborate the scope of work to Development team.• Project scope sharing with testing team, documentation team.• Review UAT cases provided by internal product validation team before delivery.• Perform sanity testing of client releases by running various test cases.• Validate that there is no gap in terms of scope and final client delivery.• Provide product demos to stake holders.• Reduce booking failure percentage & report same to different suppliers with XML Logs.

• Manage hotel side on Trivago.• Comparing hotels and then Bidding for Hotels.• Process frame work of Hotels/Car product.• Implementation related to API (Product Specific) which includes Hotel & Car.• Supplier integration.• Frame work of hotel and Car CMS/DMS backend Hotels/Car.• Implementation of CMS/DMS Hotels/Car.• Team Management & Budgeting of resources.

• To develop website and enabled the products, work with tech team and successfully implemented Car and Hotel from Saber.• Worked on static data for hotel and car to decrease the response time and enhance user experience.• Working with operations team and listing calls to understand customer requirements and help ops team to get the functionalities enabled on website.• Enhancements of the product to enable new features that help customer to find the diversity on the website.• Working on implementation of new suppliers to add to the company’s growing portfolio.• Deal with tech team request and dicest all problem by looking into XML logs and diving into scenarios.• Constantly monitoring supplier performance by creating reports in Excel and other tools like Tableau.• Ensure the business is generating revenue and to look out for areas to improve i.e. POS and sales channel.• Doing continue analysis to on the board the new suppliers for net rates and XML rates (Direct API).• Oversee product & projects implementations and deliveries.• Analyses daily/weekly/monthly revenue/sales/profit reports that give insight into how a company can make adjustments to improve performance.• Accepts extra duties as situation arise.

• Responsible for all reports (Internal or External) based on Excel.• Weekly and monthly auditing of all the databases for accuracy.• Sharing of SLA dashboard to higher management department wise MTD.• Accountable for reconciliation of reports with data.• Data analysis.• Accountable for updating Hotel Contracts on Extranet.• Working on Deals Management System to provide best hotels to customers.• Coordinating with Marketing Team to provide best deals & managing Landing Pages as Data Analyst.• Website QC and rectify system bugs and all technical issues & coordinate with Technology team for same.• Conduct regular competitive analysis on the best practices of key competitors.• Monitor of key competitor sites, looking for changes, then documenting with screen shots and other relevant data.• Monitor Industry information and putting together market specific proposal for prospective Suppliers.• Making Comparison Reports Analyzing all competitive reports with other websites &optimizing the profit of organization.• Coordinating with Market Managers for new Hotels and queries.