[공공사업본부]- 행정공공기관 클라우드 전환통합 상세설계 및 이용활성화(행정안전부, NIA)- 행정공공기관 정보자원 클라우드 이전통합 계획수립(행정안전부, NIA)- 마이데이터 사업자 인허가 프로젝트(팀윙크)- 국방통합재정정보체계 고도화 개념연구(국방부)

[Connect-Client Service]- FMCG 부문 소비자조사(정량, 정성) 기획- 정량, 정성 데이터 분석 및 보고서 작성- 주요 담당 고객사: Ebay Korea, CJ제일제당, LG유니참, Beiersdorf 등

[서비스혁신센터(KS-SQI)]- 서비스품질조사 및 조사결과 분석- 서비스기업 대상 서비스품질 개선 컨설팅 수행- 정량적 조사 및 정성적 조사 기획 및 수행- 주요 담당 고객사: 삼성물산 에버랜드, 파르나스호텔, 롯데호텔, 금호리조트, 한국관광공사 등

Creative Design Institute

Service Design Institute- Supported and participate in research activity to explore customer experience management cases.
- Implemented customer experience measuring process in the field as a prototype.
- Wrote annual report about the procedure of developing customer experience management competency index.
- In charge of overall preparation for workshops and international congress that the institute organized and implementation of events such as 'Service Design ConFestival'. I… Show more Service Design Institute- Supported and participate in research activity to explore customer experience management cases.
- Implemented customer experience measuring process in the field as a prototype.
- Wrote annual report about the procedure of developing customer experience management competency index.
- In charge of overall preparation for workshops and international congress that the institute organized and implementation of events such as 'Service Design ConFestival'. I was in charge of communication between two universities and planning the programs, making brochures, and implementation the event. (www.facebook.com/sd.confestival) Show less

Human Resources(HRD)- Facilitated training course for employees.- Translated training materials English to Korean.- Did artworks for internal communications and employee activities.
- Managed overall administrative tasks related to recruitment and training.