Soibhan Wolcott Email and Phone Number

Provides installation support for all personal computer hardware and software. Provides installation support for all LAN-based hardware and software. Provides installation support for servers, network hardware, wiring, and software. Provides end-user training for PC and LAN-based applications. Provides PC and LAN hardware maintenance. Manages all telephone systems and fax machines. Provides first level maintenance support for administrative technologies. Assists in the operation and support of all servers. Assists in the direct support of the HELP Desk. Attends approved training sessions, staff development activities, and required meetings. Complies with all requirements for mandatory reporting of child abuse, illegal harassment, or any criminal activity for which the employee becomes aware. Perform project manager responsibilities when needed. Administer VOIP and wireless controllers. Maintains 21st Century Classroom equipment including Projectors, Promethean Products, E-Instruction Products, and document cameras. Maintain and order required supplies and replacement parts Supervise and evaluate team of INTELS.

Hardware and software support for faculty and staff along with maintaining classroom AV technologyEXTRON Audio Visual Associate CertifiedGC3 and GVE configuration and control experiencedWorking at third largest university in the state of Georgia ensuring all classroom technology is at peak performance including analog and digital systems run on Extron infrastructure, Wolfvision document cameras, and Mac or PC based computer systems.Kennesaw State University Customer Service Institution of the Year 2011Kennesaw State University Chancellor's Outstanding Customer Service Contact Center 2011Working to provide quality service to customers over phone, e-mail, and in-person support, going above and beyond to ensure that the customer has all resources available for performing their job successfully using tier one and two troubleshooting skills on software and hardware including Microsoft Office, Desire 2 Learn, PC, Mac, Zimbra, Track-It! and multiple internally developed software solutions.