Sojan Thomas Email & Phone Number

London, England, United Kingdom

• Managed portfolio of over 200 clients, providing personalized banking solutions and financial advice.
• Provide exceptional customer services as a frontline support by face to face, telephone and email interactions.
• Managed daily office operations, including scheduling, correspondence, file management and prioritising tasks.
• Provide support to the colleague to complete the administration task.
• Trained new hires on bank policies, procedures, and customer service best practices.
• Provided customer service by addressing client enquiries and resolving issues related to accounts, transactions, and banking products.

Ernakulam, Kerala, India

• Primary duties include providing exceptional customer services with their bank accounts, selling the bank’s financial products & services and creating long-term business relationships with clients.
• Completing administration task by prioritising duties and file management
• Answering customer queries, attending inbound & outbound calls, and replaying to the email queries.
• AML & KYC Compliance
• Handling branch operations such as cashier, clearing of cheques, RTGS, NEFT and Intrabank Transfer
• Foreign Exchange transactions(Export, Import, Foreign Loans,FLC,BG )