Helping small businesses create meaningful, cost-effective lead generation campaigns using inbound marketing, search, email, events and social media.Measuring the impact of each campaign and program in real time, including email volumes and leads generated, so users can easily make changes to improve revenue growth.Creating lead generation, landing pages, calls-to-action, lead conversion & lead nurturing strategy for small businessesStrategic consulting in social media integration, including business plan & sales strategy development.SEO and internet marketing consulting & generating new business deals.Small business growth hacking using creativity, analytical thinking, and social metrics to sell products and gain exposure.Reporting on key metrics, analysing and interpreting trends and providing actionable insights based on available analytics dataTranslating web analytics results into new product concepts, plus projections on ROI for new web features and functionalitiesMonitoring and analysing social performance, conversations, engagement and conversions using tools like Simply Measured, Buffer, and Facebook InsightsProducing measurables for digital strategies and improving website's user experience & conversion using website analysis tools like Optimizely, CrazyEgg, Kissmetrics, Mixpanel and Google AnalyticsPerforming ad-hoc analytics and conversion optimisation and influencing conversion optimisation strategies with solid analytical data

Collaborated with developers, testers and end usres to ensure technical compatibilityMapped and documented interfaces between legacy and newer systemsCoordinated with clients to understand their requirements and maintained regular records of completed modules related to software projectsIntegrated and updated computer system with the latest technologies as required for the project developmentPrepared databases for developing projects to maintain its record and updated them regularlyResolved application issues and added new functionalities to existing systems

Provided 2nd level desktop support to clients which includes configuring, troubleshooting, analysing, and repairing PC and Mac systems.Administration & support of users in a Wintel multiplatform & multidomain environment comprising Windows NT, 2000 & 2003 servers.Administering & supporting users & resources in Citrix (Metaframe XP) thin client environment & Server Virtualisation on the MS Virtual Server platformRemote support using MS RDC or at deskside to resolve various issues on profile (local, roaming or mandatory), connectivity, OS (Win NT 4, 2000, & XP), MS Office 2k & XP, applications, periphery and/or hardwareTroubleshooting & resolving hardware (Dell), software & network connectivity (TCP/IP) issues using tools such as ping, ipconfig, tracert, netsh, regedit, eventvwr.msc, services.msc, inetcpl.cpl, msconfig, taskmgr, rstrui, mstsc, telnet, Sysinternals utilities, etcHardware imaging & application installation & deployment using MS SMS, MS RIS & Norton Ghost. Systems backup using Win XP backup utility & Symantec Backup Exec 10. Security monitoring using Symantec Antivirus

Desktops & laptops software and hardware refresh and upgradingRemote users support via VPN, Webmail, Citrix, Wireless networking, Vodafone mobile connect, Blackberry and PDAs.Laptop and data encryption using Pointsec encryption softwareSupporting users either remotely (RDC (mstsc) & Dameware) or at deskside to resolve various issues on profile (local, roaming or mandatory), connectivity, OS (Win NT 4, 2000, & XP), MS Office 2k & XP, applications and/or hardwareVoIP and Unified Communication installation, support and maitenance.

Desktops & laptops software and hardware refresh and upgradingRemote users support via VPN, Webmail, Citrix, Wireless networking, Vodafone mobile connect, Blackberry and PDAs.Laptop and data encryption using Pointsec encryption softwareSupporting users either remotely (RDC (mstsc) & Dameware) or at deskside to resolve various issues on profile (local, roaming or mandatory), connectivity, OS (Win NT 4, 2000, & XP), MS Office 2k & XP, applications and/or hardwareVoIP and Unified Communication installation, support and maitenance.