Soju John Email & Phone Number

Germantown, Maryland, United States

- Provided effective leadership and mentorship to team members, driving performance and achieving set targets through regular feedback and coaching.- Monitored and assessed team performance, implementing strategies for improvement and delivering actionable insights to enhance service quality.- Worked closely with various departments to ensure smooth operations, seamless workflow, and exceptional service delivery.- Identified and swiftly resolved operational issues and guest concerns to maintain high standards of service and guest satisfaction.- Executed additional operational tasks as assigned, contributing to the overall efficiency and success of the team.- Fostered a positive and inclusive team environment, promoting associate engagement and professional development.- Ensured adherence to company policies, procedures, and safety standards, maintaining a safe and compliant work environment.- Prepared and presented comprehensive reports on team performance and key metrics, providing transparency and supporting strategic decision-making.

Germantown, Maryland, United States

- Detail-oriented and able to multitask efficiently in a fast-paced setting.- Sales-driven and goal-oriented, with a focus on achieving targets and enhancing the guest experience.- Upselling menu items and promoting loyalty programs, leveraging sales skills to drive revenue and enhance guest engagement.- Collaborating with management and service staff to coordinate efforts and ensure seamless operations.

Germantown, Maryland, United States

- Assign and oversee sidework tasks for Golf Services Associates on shift, fostering teamwork and efficiency.- Manage retail items, keeping the area stocked and organized while offering products to guests.- Respond promptly and effectively to guest inquiries and requests, ensuring a positive and engaging experience.

Germantown, Maryland, United States

- Welcomed guests and ensured a positive, enjoyable experience.- Assisted with reservations, bay assignments, and guest inquiries.- Supported team efforts in maintaining a clean and fun environment.

Montgomery County, Maryland, United States

- Managed cash register operations with accuracy, including cash, credit, and digital payments.- Worked collaboratively in a high-volume environment, contributing to team efforts and maintaining a positive work atmosphere.- Demonstrated comprehensive product knowledge, effectively upselling and cross-selling to enhance customer experience and drive sales.

Maryland, United States

- Maintained accurate records of tournament results, player statistics, and other relevant data for reporting and analysis.- Collaborated closely with the Tournament Director to ensure smooth and efficient execution of all tournament operations.- Ensured compliance with USTA regulations and standards, including player eligibility, match procedures, and safety protocols.- Managed day-to-day logistics of the tournament, including scheduling matches, coordinating with officials, and handling participant inquiries.

Maryland, United States

Associate Of Arts - Aa, Computer And Information Sciences, General

Education record