Service Desk Core Engineer
Current- User Troubleshooting: Troubleshooted basic computer problems consisting of passwords issues, Printer configurations, VPN configurations, Line of business applications while maintaining excellent customer service.
- Advance IT Support: Provide Tier 2-3 support for Windows servers, Virtual Machine, Office 365 applications, Cloud Services, Disk Alerts, Active Directory tasks.
- Cybersecurity Tasks: Evaluated phish tickets to determine malicious or benign intentions with various tools. Performed Content search and purge (soft delete) of emails using PowerShell commands. Mitigated security.
- Windows Server Administration: Managed on-premise and virtual server with configurations and patching.
- Data Recovery: Performed data recovery and backups using Datto and Azure ensuring data integrity.
- Client work: Performed onboarding and off boarding tasks ensuring a smooth integration into existing IT environment.