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Kraków, Pl

Kraków, Woj. Małopolskie, Polska

Kraków I Okolice

- Working in Digital Intelligence products portfolio as a L1 Storage and Private Cloud Solution Support Engineer. - Performing advanced and specialized software, network and hardware log analysis on a variety of platforms- Working efficiently to ensure both operational efficiency and technical clarity.- Ensuring all issues are responded to and resolved in a timely manner.- Developing and providing accurate and creative solutions for customer issues resulting in a timely distribution of knowledge and positive impact on customer satisfaction- Training new starters and ensuring continued professional development.- Communicating with management team on critical issues requiring immediate attention- Able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines SKILLS- Hands on experience of the Linux environment (RHEL) and bash shell scripting- Practical knowledge of Object Based Storage and products logs analysis- maintenance of LAN/WAN and Wi-Fi networks; knowledge of the TCP/IP as well as Fibre Channel and iSCSI protocols- databases (MySQL / PostgreSQL) and C# programming language practical knowledge- Knowledge of Docker and Virtualization, - Experience with REST API and S3 protocol- Windows Server (2012 R2 / 2016) and Active Directory management - proficient at troubleshooting, installation, and maintenance of MS Windows OS and the entire MS Office package - good understanding of Git - Experience with tools such as Salesforce, Jira, Service Now

Kraków, Woj. Małopolskie, Polska

- Analyzing, troubleshooting, and solving end-user technical problems- Engaging, coordinating and managing relationships with vendors and support staff through ticketing tools (such as Service Now)- Maintaning and updating team's Knowlegde Base - Handling regular communication with the client and build professional relationship- Providing guidance, information and advice to users as required- Administrating user accounts in various systems (Active Directory, SAP, VPN, Office 365)- Providing hardware, software and network problem resolution via remote session for customer's end users- Provide support and arrange technical interventions with local support team- Follow standard processes and procedures according to company policy- Maintaining ticket quality in terms of maintaining chronology of events. - Recording and classifying all incoming incidents with the appropriate priority and categorization- Coordinating with other IT departments and 3rd party maintenance contractors- Attending to skills improvement trainings- Stay current with system information, changes and update

Kraków, Woj. Małopolskie, Polska

- Highly focused on Customer Satisfaction- Handling regular communication with the client and build professional relationship- Providing guidance, information and advice to users as required- Analyzing, troubleshooting, and solving end-user technical problems- Administrating user accounts in various systems (Active Directory, SAP, VPN)- Engaging, coordinating and managing relationships with vendors and support staff through ticketing tools (such as Service Now)- Follow standard processes and procedures according to company policy- Accurately document all call logs in the ticketing tool software- Recording and classifying all incoming incidents with the appropriate priority and categorization- Attending to skills improvement trainings- Stay current with system information, changes and updates

Bachelor Of Engineering - Be, Computer Science And Econometrics, 5.0

Specialization: Computer Game Design and Production. Engineering Thesis: Design and Implementation of the Online Computer Game "Pixel.

Postgraduate Degree, Software Quality Engineering