Sol Ahn Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Managing day-to-day operation of online business at Instagram - Creating new ideas constantly and making the products by hand by orders - Taking professional photography of new products and promoting products on Instagram - Handling administration task and ordering materials regularly - Writing and posting “exchange and refund policy” and “product precautions“ and other information on Instagram page- Proficient computer skills (e.g Microsoft Office, Excel, Numbers, Power Point, and Keynote)- Creating and implementing special event promotion such as Christmas promotion - Communicating with customers regarding the inquiries, exchange and/or refund, orders, and delivery information

Sydney, New South Wales, Australia

- Working on autonomy of the commercial, operational and HR aspects being the owner of the store- Having the final responsable of the implementation, coordination and supervision in all aspects of the three departments (Women, Men, Kids department) of the flagship store in order to maxmize sales, commercial opportunities and controlling costs to achieve business targets - Directing the strategies to the management team to develop the overall store performance - Analysing Australia Market Trend & Competitors Research and communicating with the Product Manager - Managing the recruitment and induction of members of the store team in consultation with HR and Store Manager - Providing input to companywide project to contribute towards Zara Australia constantly improvement on performance- Assisting the Commercial Director and other senior management in identifying opportunities to improve sales and operational performance and in the development and implementation of strategic initiatives for the flagship store and other stores in Australia

Sydney, New South Wales, Australia

- Managing all the departments by working collaboratively with the managers and supervisors - Working closely and constant communication with the Senior Management Team to implement the new strategies to the store - Responding to difficult customers queries and request. Preparing and implementing complex customer service action plan- Maintaining and up to date knowledge of products and promtions inlucluding awareness of New Arrivals, Best Sellers and Offering alternatives - Managing and maintaining the relationship and communication with Product Departments in the Global Headquarters - Identifying potential talent for the store and communicating it with HR

Bondi Junction, New South Wales

- Implementing the company strategies to the team to improve the store image, team work and sales - Able to gained an experience working closely with the International Project Manager during the store renovation - Working Collaboratively with Department Managers and Supervisors to reach the sales budget and productivity - Assisting HR Managers in the recruitment and induction of Managers, Supervisors and Full Timers - Maintaining an up to date knowledge of the store daily, weekly, monthly and yearly budgets (sales, hours, productivity)and targets, proposing specific action plans to ensure that the store is reaching the company objectives - Following all company policies and procedures, including health and safety policies and procedures at all times

Macquarie Park, New South Wales, Australia

- Supporting the store objectives by managaing and supporting all aspects of the store’s operation- Leading Managers and Supervisors to operate all the departments within the store for the daily basis- Actioning and publishing the roster for the team including Managers, Supervisors, Full Timers and Casuals - Attending and conducting store briefings and preparing store updates to ensure that all team members maintain an awareness of the day to day priorities and operations of the store- Ensuring a high level of customer service is offered by the team in the entire store- Engaging with the relevant training and development

Macquarie Park, New South Wales, Australia

- Supporting the store objectives by managing and suppporting excellent customer service and operations efficiency across the store in line with the store needs and ensuring the effective maintenance of the store- Managing, planning and implementing stock takes and sales preparation within the store- Managing and supporting the use of commercial information, product knowledge, marketing initiatives and the tools and applications provided by the company to maxmise the sales performance - Assisting the Store Manager with the daily tasks such as controlling the floor and stockrooms, dealing with difficult complaints, maintaining the store image and organising the team for the day- Training Supervisors, Full Timers and Casuals

Macquarie Park, New South Wales, Australia

- Managing the Visual Commercial Team by working with the New Collections and Arrivals twice in a week, daily floor image change according to the sales reaction, selecting the mannequins outfit according to the product concept for the week and product management on the floor and in the stockrooms- Training Managers and Supervisors on Visual Commercial part- Analysing and reviewing the reports that is related to the sales and product to improve the sales performance- Communicating with Visual Senior Management Team in regards the product, sales and reactions of new arrivals and collections- Analysing store product situation such as stock rotation, new arrivals and non show products - Identifying and actioning creative and visual idea for the store- Researching and analysing the trend looks in Australia and make proposals to Headquaters

Macquarie Park, New South Wales, Australia

- Maintaining the floor control for the daily basis such as fitting room, cashier line and the entire floor - Training new Full Timers and Casuals - Providing customer service and approving exchange and refunds - Assisting with floor and stockroom organisation as directed by Management Team

Macquarie Park, New South Wales, Australia

- Completing the tasks as directed by the Visual Commercial Manager- Organising the planning for the upcoming new arrivals and new collections- Analysing best selling products report and then rotating the products from the floor - Constant communicating with the Visual Commercial Manager - Understanding Visual Merchandise guidelines and boutique concept- Providing customer service and working with the team closely to improve the store image and the sales- Training Full Timers and Casuals on visual commercial part

Macquarie Park, New South Wales, Australia

- Maintaining the floor and fitting room - Customer Service to improve customers positive shopping experience in the store by providing immediate assistance and solutions for customer inquiries and requests - Cashiering if Cashier Team needs any assistance during the peak hours- Training Casuals as directed by the Supervisors - Assisting with placing the delivey products on the floor as directed by the Visual Commercial Team

Sydney, New South Wales, Australia

- Opening and closing the store- Visual merchandising the window mannequins and in-sotre displays- Handling the tills and banking - Training new employees- Handling the diffucult complaints, exchanges or refunds- Making the weekly roster and the daily plan for the team- Analysing the competitors’ performance and report to the Area Team- Reporting daily and weekly sales report to the Area Team

Lane Cove, New South Wales, Australia

- Customer Service for dental clinic staffs or dentists- Handling complaints, exchanges or refunds- Stock management including making orders- Schedule planning for the Director - Organising the seminars for the dentists- Analysing the clients and competitors data

Bachelor'S Degree, Marketing

Diploma, Business Administration