Sol Cisneros Email & Phone Number

Costa Rica

Providing Coaching/ One-on-One sessions with team membersand Team Leads weekly. Create daily, weekly, and monthlystatus reports of the team metrics and performance. Trackoccurrences daily and present verbal and written warnings in atimely manner. Performance evaluation such as productivity,attendance, quality for each team member in a weekly basis.Salesforce reporting.InHouse HFD Backup in Schedule Updates – Training Assistance– creating material of quality and… Show more Providing Coaching/ One-on-One sessions with team membersand Team Leads weekly. Create daily, weekly, and monthlystatus reports of the team metrics and performance. Trackoccurrences daily and present verbal and written warnings in atimely manner. Performance evaluation such as productivity,attendance, quality for each team member in a weekly basis.Salesforce reporting.InHouse HFD Backup in Schedule Updates – Training Assistance– creating material of quality and documentation.Emails project Backup sending metrics – TMs selection for theproject – emails monitoring for QA and evaluations to providefeedback to the TMs.Reports creation for all CR TCs with information of each TMmetrics.Worked in the project of emails and all the closed market countries the company had. Show less

Costa Rica

Help customer on placing new orders or resolving problems on existing orders. Check information of credit cards and payments.Developing action plans to resolve customer's inquiry in a timely manner. Educate customers in regards financial decisions. Handle third parties request and providers services. Create training material; audit personal documentation of new hires.

Costa Rica

Audit personal documentation of new hires and employees for a company in Mexico. Coordinate doctor’s appointments, and driving test for new hires. We review those assessments through Taleo – Docusing – Outlook – Sharepoint – OneDrive – Salesforce. Salesforce Trainer for Costa Rica – Brazil – Mexico on how to créate cases and reports.

Afz - Heredia Costa Rica

Coordinate phone interviews for Recruiters; Schedule onsite interviews for hiring managers including the hotel, flight and car for the candidates for several companies. In 2015 I started creating the offers for the new hires for one of the companies I was the senior coordinator. Transfer to do Sourcing for Diversity Candidates using the tools Taleo, Avature, Career Builder, Monster, LinkedIn.

Costa Rica

Member of the TAC –OSD (Technical Assistamce Center) department, provide support to all Intel employees with Microsoft Office 2007-2010-2013.XP – Windows 7 – Windows 8 operating system.Data Protection Support to several applications including McAfee, Symantec, Hard Drive encryption (Infrastructure Security).Assistance with network connectivity, VPN access, Wireless and LAN.

Costa Rica

Salesforce Tier1 support representative for Fujitsu America InternationalSalesforce Certified Administrator since March 30, 2010 (certification number: 244358)

Costa Rica

I started working at ICT Group Company which is a Call Center that manages technical support, customer service, sales, sales verification, marketing and financial accounts. I was a specialist on surveys, marketing account. Then I stared in the financial account as agent fixing rates of mortgages; later I became the financial Trainer Coordinator for the same account and also the trainer of Prepaid Card trainer.