In charge of hiring, training, and mentoring new hires in drink preparation, workplace procedures, sanitation, and customer service. Also in charge of taking inventory and placing orders. I handle all of the scheduling and social media sites. I'm adept at remembering names and drink orders of frequent customers to provide a more personalized and friendly service. My knowledge in roasts and popular drinks helps me guide customers in the right direction, helping them leave happy.

Managed in person and phone guest inquiries, special requests, and reservations. Monitored dining room to minimize customer wait times. Prepared tables according to parties and rearranged seating to accommodate those with special requests and needs. Assisted waiters and bartenders with guest inquiries.