Sol Smith Email & Phone Number

Sheffield, United Kingdom

I opened Balance, an alternative lifestyle store, in early 2012. In the first year we have established ourself as a known local independent store and launched our own clothing brand and website.We aim at providing a product range that will appeal to more creative individuals and source from small, local companies wherever we can. At the start of 2014 we.

The Desktop Service Management (DTSM) team was newly created in May 2009. This was to provide a service manager who could primarily work from a fixed location as part of a team rather than being mobile. I took over the service management of around 15 customers each with a spend of £150-£250k annually. In this role I act as the main point of contact for my.

The Major Account Support Team is a high level customer services team who deal with public sector customers and high spending corporate customers. In this role I honed my service skills and consistently provided the highest level of services day in day out. I also took on various more complex tasks such as resolving in depth billing problems, high level.

Moving on to customer relations was a natural progression route for me after having worked at The Logic Group and being accustomed to dealing with irate customers. In this position I further developed; my talent of calming angry customers and communicating effectively to find a resolution to their issue. I also had to use a lot of initiative to work around.

My starting role at ntl:Telewest Business as a customer services representative. I picked this up very quickly and within a few months was looking to progress on to a more challenging role. I learnt a lot about history of the company and defined my skills early skills in the service industry. Taking dozens of calls per day and providing all with the same.

The UK's Biggest Outdoor Stores - stocking all you need to GO Outdoors. I worked as a product specialist on the shop floor assisting customers by advising on the different products and ensuring they purchased from us rather than competitors. There was other elements to the role such as stock taking and re-stocking, till work and so on all of which helped.

The Logic Group initially started out as Downland Debt Recovery, an in-house collections department for Freeman's catalogue and then expanded to become a company in its own right. I worked as a telephone debt recovery agent speaking to the consumer market and arranging repayment of outstanding; loans, missed payments, student loans, catalogue debt, etc..

This was a highly demanding job involving long hours and generally working in council estates and earning on a 100% commission basis. A high percentage of the time it required working areas that had been worked 4 or 5 times in the last 6 months making it essential to remain positive and motivated to find every single lead possible in the area. I was.