Solange Kethsy Jacques Email & Phone Number

New Brunswick, Nj, Us

New Brunswick, Nj, Us

New Brunswick, Nj, Us

Lawrenceville, Ga, Us

• Conduct instructional research and needs analysis on learners and contexts• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course• Create supporting material/media (audio, video, simulations, role plays, games, etc.) • Design and develop e-learning courses using uPerform and publish to SAP LMS• Work with SME to identify target audience’s training needs • Develop learning material for online and in-classroom training • Develop content for e-learning courses ranging from systems training to professional development and leadership training

Atlanta, Georgia, Us

• Conduct needs analysis research on learners and contexts to identify potential learning gaps• Design and develop e-learning courses from scratch using Articulate Storyline 2 and publish to the LMS• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course• Develop learning material for in-classroom systems training • Create supporting material/media (audio, video, simulations, role plays, games, etc.) • Work with SME to identify target audience’s training needs• Update existing systems training courses on LMS as system updates are rolled to keep learners up to date on changes

Chicago, Il, Us

• Train physicians, nurses, and clinical staff on various electronic health record applications in a classroom setting, one on one, as well as during real time patient care in the inpatient and ambulatory setting (Epic and Cerner)• Develop and lead curriculum-based classroom training sessions for clinical staff to ensure go-live readiness• Create individualized assessments for evaluating level of understanding for staff based on clinical role and location• Design and deploy visual aids and learning material that fit within the hospital’s identity • Collaborate with training team to ensure clinical staff is completely knowledgeable in the designated application

Verona, Wi, Us

• Train physicians, nurses, and clinical staff on various electronic health record applications in a classroom setting, one on one, as well as during real time patient care in the inpatient and ambulatory setting (Epic and Cerner)• Develop and lead curriculum-based classroom training sessions for clinical staff to ensure go-live readiness• Create individualized assessments for evaluating level of understanding for staff based on clinical role and location• Design and deploy visual aids and learning material that fit within the hospital’s identity • Collaborate with training team to ensure clinical staff is completely knowledgeable in the designated application

Radnor, Pa, Us

Boston, Massachusetts, Us

• Provide direct support, training and strategic utilization recommendations to athenaOne clients to ensure optimal adoption of services• Deliver coaching and training opportunities through CareCheck Training Sessions• Manage collateral and content for athenaClassroom courses and end user training sessions• Provide process and engagement support for internal projects• Consolidate learnings into actionable items and recommendations to enhance prevention of client issues• Provide direct support, training, and strategic utilization recommendations to athenaOne clients enabling them to achieve optimal adoption of services• Deliver coaching and training opportunities through Onboarding CareCheck calls for all net new providers • Manage the collateral and content for athenaClassroom courses • Facilitate end User Training sessions, occasionally delivering Consulting services• Consolidate learnings into actionable items and recommendations to enhance prevention of client issues

Baltimore, Md, Us

Atlanta, Ga, Us

Support Chick-Fil-A staff members and contractors troubleshooting and resolving networking issues in regards to macs, pc's, iPad's and other mobile devices (iPhone, blackberry, androids) as well as supporting applications and programs used by staff and contractors. Resolve issues using service-now tracking system to log all incidents. Educate other System Administrators by creating Knowledge Base (KB) articles for referencing recurring computer problems, assisting with basic and advanced troubleshooting.

New York, Ny, Us

Responded to over 200 users onsite and globally, providing technical expertise in the areas of problem resolution, virus removal, and hardware and software upgrades and supportDetermined source and nature of computer malfunctions using diagnostic and application software, then adjusted, repaired, or replaced faulty equipment as neededMonitored an average of 25 trouble tickets on a daily basis, and responded in a prompt manner to ensure customer satisfaction at all timesTroubleshot and resolved hardware issues related to: desktops, laptops, multipurpose network printers, Blackberry’s, iPhone and iPad devicesWorked with IT personnel to actively participate in discussions and researched solutions to improve the efficiency and quality of the company’s operationsImaged and deployed Windows XP and 7 machines and configured and installed corresponding applications

Bachelor'S Degree, Real Estate And Communications

Associate'S Degree, Speech Communication And Rhetoric