Responsável pela moderação de conteúdo postado em mídias sociais específicas para o mercado falante de língua portuguesa e inglesa.

Assist in the face-to-face customer service for Enel, providing clarification on service-related inquiries. Aid in filling out forms for changes in account holder, issuing duplicate invoices, requesting reconnections or termination of service, and other related services.

Analysis and resolution of post-purchase conflicts on Mercado Livre (an online marketplace), as well as communication channels such as Chat, Email, and Voice using a specific CRM (CX One). Mediation between the buying customer and the selling customer, with responsibility for reimbursing amounts in cases of returns, lost products, incomplete or damaged items, as well as monitoring returns of goods where the buyer had a history of fraud. Escalation of cases to the analysis team in situations that raise suspicion of fraud.

Receiving, assisting, and preparing (positioning) patients for exams; Registering images and protocols online through the PACS system; Printing films, labels, and reports; Organizing and delivering finalized exams at the reception.

Supervised Internship: Receiving, assisting, and preparing (positioning) patients for exams; Image and protocol registration online through the PACS system; Printing films, labels, and reports; Organizing and delivering finalized exams at the reception.